SHIPPING & RETURNS INFO
Shipping
A signature will be required upon delivery.
Pre-order, Made to Order items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.
Returns
Returns may be made by mail or in store. You may return items by selecting"Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.
For Collect-In-Store order, we offer a 30 day return/exchange window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection.
Items must remain in their original condition with all labels attached and intact. Please note, Made to Order and personalized items are not returnable.
Additional information is available during the checkout process or on the FAQs Section.
| Shipping Service | Shipping Fee | Delivery Estimate |
| Premium Express (Continental U.S.) | Free | 2-3 business days. Note that nail polish will ship ground due to shipping restictions. |
| Premium Express (Alaska, Hawaii, Puerto Rico) | Free |
|
| Next Business Day: | $25 | Order by 4pm EST on a business day. Delivery between 9am - 8pm, Monday to Friday. |
| Collect In-Store | Free | 1-2 business days. Store Collection Period: 14 days. |
Opciones de Pago
Gucci accepts the following forms of payment for online purchases:
New: Shop on Gucci.com with monthly payments.
PayPal may not be used to purchase Made to Order Décor or DIY items.
The full transaction value will be charged to your credit card after we have verified your card details, received credit authorisation, confirmed availability and prepared your order for shipping. For Made To Order, DIY, personalised and selected Décor products, payment will be taken at the time the order is placed.
For more information about payment, visit our FAQs Section.
Empaque de Gucci
Los productos de belleza se entregan en su empaque original. Si la opción está disponible en el momento de pagar, se pueden enviar con la bolsa de algodón reutilizable exclusiva para compras en línea o la bolsa de compras boutique con el logotipo distintivo de la Firma. Tenga en cuenta que las imágenes son solo para fines ilustrativos.
