Gucci B medium shoulder bag

Products pre-ordered or made-to-order will be shipped using Premium Express service on the estimated date stated on the product's description page. 

Returns are always free, and you have 30 days from the date of receiving your order to return it through either Home Delivery or Collect In-Store. You can do this by selecting "Return this Item" on your MY GUCCI account, through your delivery confirmation email, or by contacting a Client Advisor. Once approved, you will receive a prepaid shipping label via email, or you can access it from your MY GUCCI account. Follow the provided instructions to schedule a pickup with the courier.
 

Alternatively, you can return your purchase in-store.
 

Exchanges are also available at no cost within 30 days of delivery. To exchange for a different size of the same item, click the link in your order confirmation email or log into MY GUCCI and go to the 'My Orders' section. For other types of exchanges, please contact us or visit a Gucci store.

Made-to-order and personalized items are final sale and cannot be returned or exchanged.

For further information, please consult the FAQs section at checkout or on our website.

The Gucci official online store offers complimentary delivery on an all products within Japan. You can even choose your delivery date and receive deliveries on weekends or public holidays (excluding the New Year holiday) and collect your item in store.

Express service (next-day delivery) — Optional service with additional charge Conditions very depending on the delivery destination, so please take note of the following.

• Delivery fee: flat fee of JPY 800
• Limited to items shown as in stock
• Weekend and public-holiday delivery available

1. Express Kanto: Tokyo Prefecture, Kanagawa Prefecture, Saitama Prefecture, Chiba Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Yamanashi Prefecture (excludes outlying islands)

• Orders placed 0:00–8:00 Monday–Sunday will be delivered from 18:00–20:00 on the same day
• Orders placed 8:00–23:59 Monday–Sunday will be delivered from 18:00–20:00 on the next day

2. Express Honshu: Honshu Area (excludes Tottori, Shimane, Okayama, Hiroshima, and Yamaguchi prefecture as well as outlying islands and other specific areas)

• Orders placed 0:00–13:00 Monday–Sunday will be delivered the next day
• Orders placed 13:00–23:59 Monday–Sunday will be delivered in two days

Collect In-Store.
For Collect In-Store orders, you can return or exchange your purchase within 20 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.
Please note that Collect in Store services are not available for Beauty and Made-to-Order products.

If you have any questions about shopping and services on the Gucci official online store, please feel free to contact us using the details below.
Gucci Client Services
Email: assistance@jp-onlineshopping.gucci.com
Freephone: 0120-99-2177
Open: 10:00–20:00

Try at home service allows you to try on multiple products or the same product in different sizes in the comfort of your own home.
You may request to try up to 3 items at a time, whose retail price totals to 500,000 yen (tax included).

• Please select the products you wish to try on gucci.com and add them to your "shopping bag". We allow Try & Buy service for up to 500,000 yen (tax included) for 3 products at a time. The product page must display "In stock".
• You will be contacted by email with a summary of the service and shipping details. Once you reply to this email, giving your consent, we will send your items out for delivery. The credit card information will be only used to confirm the credit of the product price. Please be assured that the payment will not occur until the order is confirmed.
• You can enjoy free shipping on your order, which will be delivered to the address associated with your credit card.

*Please note this service may be suspended or unavailable without prior notice for certain types of products or depending on stock.
Try-at-home service is not available for Beauty and Made-to-Order products.

Please refer to the following website for detailed instructions and precautions regarding the try-at home service.
Here

If you have any questions or concerns, please contact our client service:

• Email: assistance@jp-onlineshopping.gucci.com
• Toll free number: 0120-99-2177

 We accept the following methods of payment at the Gucci official online store.

已购线上商品提供购入后十四天内免费改衣服务，如修改褶边或鞋履衬里、调整表链等，尊享网上购物礼遇。

欲了解更多详情，敬请联系客户服务。

电话：0120-99-2177 

上午10:00 - 晚上9:00

assistance@jp-onlineshopping.gucci.com

所有商品均可免费退换。只要您在Gucci官方网上商店购买的商品符合以下条件，即可享受免费退换（运费由我们承担）。我们向不确定自己的服饰、鞋履或首饰尺码或在购买商品前希望检查手袋和皮革制品的顾客推荐使用本项服务。

在Gucci官方网上商店，专属客户顾问会通过电子邮件、电话 (0120-99-2177) 或视频通话协助顾客浏览、选购和退换商品。如果您对于尺码或Gucci购物体验的其他方面有任何问题，敬请随时联系我们。我们还支持电话下单。