Gucci products are made with carefully selected materials. Please handle with care for longer product life.
- Protect from direct light, heat and rain. Should it become wet, dry it immediately with a soft cloth
- Store in the provided flannel bag or box
- Clean with a soft, dry cloth
SHIPPING & RETURNS INFO
Shipping
A signature will be required upon delivery.
Pre-order, Made to Order items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.
Returns
Returns may be made by mail or in store. You may return items by selecting"Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.
For Collect-In-Store order, we offer a 30 day return/exchange window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection.
Items must remain in their original condition with all labels attached and intact. Please note, Made to Order and personalized items are not returnable.
Additional information is available during the checkout process or on the FAQs Section.
| Shipping Service | Shipping Fee | Delivery Estimate |
| Premium Express (Continental U.S.) | Free | 2-3 business days. Note that nail polish will ship ground due to shipping restictions. |
| Premium Express (Alaska, Hawaii, Puerto Rico) | Free |
|
| Next Business Day: | $25 | Order by 4pm EST on a business day. Delivery between 9am - 8pm, Monday to Friday. |
| Collect In-Store | Free | 1-2 business days. Store Collection Period: 14 days. |
Shipping Info
The Gucci official online store offers complimentary delivery on an all products within Japan. You can even choose your delivery date and receive deliveries on weekends or public holidays (excluding the New Year holiday) and collect your item in store.
Express service (next-day delivery) — Optional service with additional charge Conditions very depending on the delivery destination, so please take note of the following.
- Delivery fee: flat fee of JPY 800
- Limited to items shown as in stock
- Weekend and public-holiday delivery available
1. Express Kanto: Tokyo Prefecture, Kanagawa Prefecture, Saitama Prefecture, Chiba Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Yamanashi Prefecture (excludes outlying islands)
- Orders placed 0:00–8:00 Monday–Sunday will be delivered from 18:00–20:00 on the same day
- Orders placed 8:00–23:59 Monday–Sunday will be delivered from 18:00–20:00 on the next day
2. Express Honshu: Honshu Area (excludes Tottori, Shimane, Okayama, Hiroshima, and Yamaguchi prefecture as well as outlying islands and other specific areas)
- Orders placed 0:00–13:00 Monday–Sunday will be delivered the next day
- Orders placed 13:00–23:59 Monday–Sunday will be delivered in two days
Collect In-Store.
For Collect In-Store orders, you can return or exchange your purchase within 20 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.
Please note that Collect in Store services are not available for Beauty and Made-to-Order products.
If you have any questions about shopping and services on the Gucci official online store, please feel free to contact us using the details below.
Gucci Client Services
Email: assistance@jp-onlineshopping.gucci.com
Freephone: 0120-99-2177
Open: 10:00–20:00
Try-at-home Service
Try at home service allows you to try on multiple products or the same product in different sizes in the comfort of your own home.
You may request to try up to 3 items at a time, whose retail price totals to 500,000 yen (tax included).
- Please select the products you wish to try on gucci.com and add them to your "shopping bag". We allow Try & Buy service for up to 500,000 yen (tax included) for 3 products at a time. The product page must display "In stock".
- You will be contacted by email with a summary of the service and shipping details. Once you reply to this email, giving your consent, we will send your items out for delivery. The credit card information will be only used to confirm the credit of the product price. Please be assured that the payment will not occur until the order is confirmed.
- You can enjoy free shipping on your order, which will be delivered to the address associated with your credit card.
*Please note this service may be suspended or unavailable without prior notice for certain types of products or depending on stock.
Try-at-home service is not available for Beauty and Made-to-Order products.
Please refer to the following website for detailed instructions and precautions regarding the try-at home service.
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If you have any questions or concerns, please contact our client service:
- Email: assistance@jp-onlineshopping.gucci.com
- Toll free number: 0120-99-2177
Payment
We accept the following methods of payment at the Gucci official online store.
As a benefit of shopping online, we offer complimentary alteration service such as fixing the hems, shoe lining, adjustment of watch links, within two weeks from your product purchase.
If you wish to know the details, please contact Client Service.
PHONE：0120-99-2177
10:00 - 20:00
Returns and exchanges
All products are eligible for free returns and exchanges. At the Gucci official online store, we carry out returns and exchanges free of charge (and we also cover the delivery fees) for products that meet the conditions as described below. We recommend this service to customers who are unsure of their clothing, shoe or jewellery size, or who wish to inspect bags and leather goods before purchase.
Client Service
At the Gucci official online store, our dedicated client advisers are available via email, telephone (0120-99-2177) or video call to help our customers with anything from browsing to purchases, returns and exchanges. Please feel free to contact us if you have any questions about sizing and fit or any other aspect of the Gucci shopping experience. We also accept orders over the phone.
Gucci Packaging
The House’s signature packaging in Rosso Ancora red. At checkout, personalize your order by selecting one of our distinct packaging options. Please note, images are representative.
