FREQUENTLY ASKED QUESTIONS

There are two ways to request a return: 

• Using this dedicated page 
• Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days. 

Before starting, you should pack your item into its original packaging including the cotton tote, any accessories, booklets, labels and the return tag. 

You can return an item by courier or in-store: 

Making a Return by Courier: 

1. Print your prepaid shipping label. It will be sent to you by email and available for download from your MY GUCCI account.  
2. Remove the original shipping label and attach the new label. 
3. Schedule your return by contacting the courier by phone or online.

       Phone 

       The number will be sent to you by email with your shipping label and is also visible on the thank you page that appears when you complete your return request online.  

       Online

       Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Select the ‘Schedule a Pickup’  tab and enter the waybill number on your prepaid shipping label. 

Please note: 

• The courier’s tracking number is visible on your prepaid shipping label. You can use it to follow your returns at by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App.’ 
• If you do not receive a shipping label or it is not downloadable from your MY GUCCI account, please contact us. 
• Please note, if you use a different courier service than listed above, Gucci cannot be held liable. 

Making a Return In-Store 

1. You may return your item to the stores listed at this link. 
. It should be brought to the store in its original packaging 
2. The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.  
3. Refunds will be credited back to the original form of payment. Please note, shipping fees for Saturday delivery are non-refundable.  

Please note: 

• All returns are complimentary.  
• Please remember that items must be in new condition and with their protective coating intact (if applicable). 
• Please refer to our Online Return Policy for more information. 

Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

Returned merchandise must meet the below requirements in order to be accepted for a refund:

• All items (including Gucci Beauty) must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
• Returns on items with a return tag attached will only be honored if the label has not been removed. 
• Made to Order or personalized items are final sale and cannot be returned. 
• Please note that intimates, including swimwear, tights, socks and lingerie can only be returned in new condition. Items should be unworn, in their original packaging and with all labels attached. 
• Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us. 
• Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items can be returned using the same channel of the original purchase. 

For more information, please refer to our Terms of Sale.

 

Per effettuare il cambio un articolo tramite corriere: 

1. Per cambiare il tuo articolo con lo stesso articolo di una taglia diversa, segui il link nell'e-mail di conferma dell'ordine o accedi e vai su "I miei ordini". Per altri tipi di cambio, contattaci.
2. Una volta che la richiesta di cambio è stata approvata, l'etichetta di spedizione prepagata ti verrà inviata tramite e-mail. 
3. Riponi il tuo articolo all’interno della sua confezione originale, includendo la borsa in cotone, tutti gli accessori, il libretto di istruzioni, i cartellini e l'etichetta di restituzione. Ti ricordiamo che il tuo articolo deve essere in condizioni pari a quelle originali di acquisto e avvolto dalla confezione protettiva ancora intatta (se applicabile).  
4. Stampa e incolla l'etichetta di spedizione prepagata sul pacco e organizza il ritiro contattando direttamente il corriere al numero indicato nell'e-mail di richiesta di reso o nella pagina di ringraziamento per il reso che viene visualizzata al termine della procedura di reso online. Puoi anche organizzare il ritiro visitando "MyDHL+" al seguente link https://mydhl.express.dhl o utilizzando l'app mobile "DHL Express". Per prima cosa seleziona il paese in cui verrà ritirato il tuo ordine, quindi seleziona la scheda "Richiedere ritiro" utilizzando il numero della bolla di accompagnamento riportata sull'etichetta di reso. 
5. Tutti i resi spediti utilizzando l'etichetta di spedizione prepagata sono gratuiti. Ti invitiamo a notare che Gucci non è responsabile per la merce restituita tramite un servizio di corriere alternativo, pertanto si consiglia di utilizzare l'etichetta prepagata. Se per qualsiasi motivo non ricevi l'etichetta di spedizione prepagata o non riesci a trovarla, contattaci a questo link. 
6. Il numero di tracciabilità del corriere si trova sull'etichetta di spedizione prepagata. Puoi utilizzarlo per monitorare i tuoi resi utilizzando "MyDHL+" a questo link https://mydhl.express.dhl o utilizzando l'app mobile "DHL Express". 
7. Una volta ricevuti in magazzino, gli articoli inviati per il cambio verranno elaborati entro 14 giorni lavorativi e riaccreditati attraverso la modalità di pagamento utilizzata al momento dell’acquisto Ti ricordiamo che se l’articolo che hai reso non soddisfa i termini della nostra policy di restituzione, ti verrà riconsegnato e il rimborso non verrà effettuato. 
8. Riceverai un'e-mail di conferma quando il tuo reso sarà stato completato. Ti ricordiamo che eventuali spese di spedizione non sono rimborsabili 

Tenga presente che il cambio online è possibile solo se desidera modificare la taglia del suo articolo. Ci contatti per assistenza con altri tipi di cambio.

Per i cambi di articoli di valore inferiore acquistati tramite bonifico bancario, riceverai un rimborso per la differenza di prezzo. Per i cambi di articoli di valore superiore al prezzo di acquisto originale, Gucci richiederà il pagamento della differenza tramite carta di credito.

Cambio in negozio:

1. Puoi restituire il tuo acquisto presso gli store indicati a questo link.
2. Si prega di portare il reso nella sua confezione originale, con una versione stampata della fattura digitale ricevuta nell’email di conferma di spedizione.
3. I Client Advisor presenti in negozio saranno felici di aiutarti a cambiare il tuo acquisto.

 

Per più informazioni, si rimanda alla nostra Policy sui Resi Online.

 

Per qualsiasi informazione o domanda, non esitare a Contattarci.

 

Dopo aver ritirato il tuo ordine, hai a disposizione 30 giorni per restituire o cambiare il tuo acquisto direttamente in negozio. Oppure, se preferisci, puoi contattare il nostro Servizio Clienti e penseremo noi a ritirare il tuo ordine presso un indirizzo scelto da te.

I resi spediti al magazzino tramite corriere saranno elaborati in 14 giorni lavorativi a partire dal momento in cui saranno ricevuti. Riceverai un’email di conferma quando il reso sarà completato con successo. I rimborsi saranno riaccreditati sulla forma di pagamento utilizzata all’acquisto. I costi aggiuntivi per la Consegna il Sabato non sono rimborsabili.

I costi aggiuntivi per la Consegna il Sabato non sono rimborsabili.

I regali acquistati su Gucci.com possono essere restituiti. In ogni caso, il rimborso può essere riaccreditato esclusivamente sulla forma di pagamento utilizzata al momento dell’acquisto. 

 

Per più informazioni e istruzioni sui resi, si rimanda alla nostra Policy sui Resi Online.

Per gli articoli personalizzati e Made to Order, non sarà possibile cancellare o modificare l’ordine una volta inoltrato. La vendita di questi prodotti è considerata finale e non prevede possibilità di reso.

Gucci.com offre prodotti che spaziano tra categorie diverse: borse, accessori, scarpe, gioielli, décor, makeup e ready-to-wear. Puoi acquistare i look di sfilata o scoprire le nostre collezioni speciali. Sono disponibili anche articoli personalizzati e Made to Order.

 

Per ogni prodotto è indicata una delle seguenti disponibilità: Disponibile, Disponibile in 1-3 settimane, Pre-Ordine, Made to Order.

I prodotti immediatamente disponibili per l’acquisto saranno spediti nei seguenti tempi di consegna:

 

In tutta Europa	1-2 giorni lavorativi
UAE	2-3 giorni lavorativi
Kuwait, Qatar, Arabia Saudita e aree remote*	3-4 giorni lavorativi

 *Contattaci per ricevere informazioni sulle aree remote.

L’opzione Consegna il Sabato è disponibile al check-out solo per codici postali selezionati con un costo supplementare.

 

Se un prodotto risulta Disponibile in 1-3 settimane, è immediatamente acquistabile ma non verrà spedito prima di 1-3 settimane. Si prega di fare riferimento alla data di consegna stimata segnalata nella pagina prodotto e al check-out.

 

Se un prodotto risulta disponibile in Pre-Ordine, non è immediatamente acquistabile ed è in fase di produzione, ma puoi pre-ordinarlo e lo riceverai non appena sarà disponibile. Si prega di fare riferimento alla data di consegna stimata segnalata nella pagina prodotto e al check-out.

 

I prodotti Made to Order sono esclusivamente realizzati su misura dopo che l’ordine è stato effettuato. A ordine eseguito, il Servizio Clienti di Gucci ti contatterà per confermare i tuoi dati e procedere con il pagamento. Si prega di fare riferimento alla data di consegna stimata segnalata nella pagina prodotto e al check-out.

Gucci non prevede promozioni online. Le promozioni sono disponibili esclusivamente negli outlet Gucci. Per trovare l’outlet più vicino a te, visita la sezione Ricerca Negozio.

I prodotti Gucci non vanno in saldo, nemmeno con saldi privati né durante il periodo del Black Friday. Se vedi articoli Gucci in saldo da un rivenditore Gucci non ufficiale, è probabile che siano contraffatti.

Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewelry, and luggage items.

Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.

Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.

FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.

Size guides with general recommendations are available on each product page to help determine your best fit. .

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.

 

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 

We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

 

An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose. 

Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.

Are you using the Gucci App to log in? You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.

Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products.

• Visa
• MasterCard
• PayPal *
• American Express
• Wire Transfer **
• Apple Pay
• Klarna ***

*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.
Pay now or Pay in 3 interest-free payments with PayPal. Pay in 3 is available for purchases of £30 to £2,000. Learn more.

 

 

At this time, we only accept one form of payment per order.

Gucci has partnered with Klarna to offer monthly payment plan options. Please read on to find out more.

What is Klarna?

Klarna offers unique payment options that allows you to checkout flexibly through monthly financing.
Please spend responsibly - borrowing more than you can afford could seriously affect your financial status.
Make sure you can afford to make your monthly repayments on time.

Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. 

Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. 

Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Klarna Bank AB offers both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA.

Obtain more information about Klarna here: https://www.klarna.com/uk/about-us/ and see the terms and conditions here: https://www.klarna.com/uk/terms-and-conditions/.


How to shop with Klarna?

1. Select Klarna at the checkout to choose between different payment options.
2. Manage your orders and payments in the Klarna app.

 

What are Klarna’s payment methods?

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase:  

• Pay in 30 days: Make your purchase today and pay up to 30 days later so you can try before you buy without any interest or fees when you pay on time. Available for orders up to £2500. 
• Pay in 3 instalments: Split your purchase into three payments so you can spread the cost of your purchase over time with no interest or fees when you pay on time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Available for orders up to £2500. 

Klarna can also be used to pay straight away for orders up to £4000.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

Is Klarna safe?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow Gucci’s return instructions  and make sure to keep the tracking number of your return, you can find this in your confirmation email or by logging into your MY GUCCI account. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as your return has been registered, Klarna will send an adjusted invoice.


There’s something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damage, broken or faulty.

Instructions found here  and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute. As soon as your cancellation or your return has been registered, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. You can track your order using the link you received by email or by logging into your MY GUCCI account. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’


My statement is incorrect. What should I do?

If your statement does not match your order details, please contact us   for a correction of your statement. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’

Don’t see your question here? Visit Klarna’s FAQ page to find out more about using Klarna. You can find more information at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

 

At this time, we do not accept Gucci gift cards on Gucci.com. 

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.

 

Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.

For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

 

Shipping Service & Fee	Delivery Estimate from shipping
Express  Free	All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days.
Saturday Delivery 20 EUR or 15 GBP	Order by 2pm CET on Friday for Saturday delivery. Available at checkout only for selected postcodes.

 

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

Orders may not be shipped to P.O. boxes.

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilised before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes. 

• Add your item to your shopping bag
• Choose Collect In-Store as your delivery method at checkout
• Select the store of your choice

I was using my own MY GUCCI account

• A form of ID
• A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
• A completed authorization form which can also be emailed in advance to the store
• A digital or physical copy of the ready-to collect email

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.

Innovatively designed to be recyclable, Gucci’s emblematic packaging channels the House’s fascination with vintage-inspired designs. Choose to recieve an online exclusive reusable cotton tote (available for most Gucci.com orders, with one per item), boutique shopping bag (one per item) or our packaging free options at checkout.

 

Personalization 

Gucci offers personalization options to give your item a unique customized finish, from embossed monogramming to our specialized DIY program. 

 

 

Monogramming

Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.

 

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.

 

Gucci Gift Card

 

For full terms and conditions applicable to corporate gifts, please Contact Us. 

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

 Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

If you need assistance or service, you may:

• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

• Contact Gucci Client Services.

 

For Gucci watches, please refer to the section below.

If you need assistance or service on your Gucci watch, you may: 

•  Visit any retailer or authorized service center listed at the following link. 
•  Contact Gucci Client Services. 

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 

- A five-year international warranty on Premium Watches collection. 

- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  

 

Complete warranty information on Gucci watches is available by clicking here. 

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. 

 

GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 

 

HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 

You can find it engraved on the back of the case of your watch. 

 

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

 

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

 

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

It is Gucci's monogramming service on travel pieces which are exclusively available for order in store.

The service is available on select totes, duffles, and garment bags exclusively for order.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

It takes a minimum of 6 weeks for duffles and garment bags, and 8 weeks for totes, from the date of the order.

It is shipped back to the store, and you will be contacted once it is ready for collection.

Once the order has successfully been submitted, it cannot be cancelled, modified or returned for an exchange or a refund. These items are final sale.

Please contact us for more information.

Unsubscribe to be removed from our mailing list. 

Gucci’s Privacy Policy is available in this section

Bei Fragen zu Produkten oder Online-Bestellungen kontaktieren Sie uns bitte.

 NFT steht für „Non-Fungible Token“ (nicht austauschbarer Token). Jeder Token repräsentiert einen einzigartigen digitalen Vermögenswert oder ein Sammlerstück wie einen Avatar, ein Wearable, Skin oder digitales Kunstwerk. Um einen NFT zu erwerben, benötigen Sie eine digitale Wallet und eine Krypto- oder digitale Währung. Ihre Kryptowährung wird von einer speziellen Technologie, einer sogenannten Blockchain, verwaltet. Unter Frage 5 erfahren Sie, wie Sie Ihren eigenen NFT erhalten.

Ein NFT (Non-Fungible Token) ist ein nicht austauschbarer digitaler Vermögenswert. Ein NFT wird mithilfe einer digitalen Wallet erworben und das Eigentum wird in einer Blockchain erfasst. Eine Blockchain ist eine Art digitales Verzeichnis aller Online-Transaktionen, mit dem sichergestellt wird, dass jeder NFT zu einem bestimmten Zeitpunkt nur einen Eigentümer hat. Außerdem werden darin alle bisherigen Eigentümer des Token erfasst.

Sobald Sie Ihren NFT haben, sind Sie der alleinige Eigentümer dieses Wertgegenstands. Sie können ihn also für sich selbst behalten, verschenken oder ihn mit anderen tauschen – genau wie mit einem realen Sammlerstück. Oftmals geht der digitale, zu dem NFT gehörende Vermögenswert jedoch mit einer eingeschränkten Lizenz einher und der oder die Schöpfer behalten sich das Urheberrecht (einschließlich Copyrights und Markenrechte) an diesem digitalen Vermögenswert vor. Die Lizenz gibt an, wie Sie diesen digitalen Vermögenswert und das dazugehörige Urheberrecht nutzen können und was Sie nicht dürfen. Die Lizenz beinhaltet häufig das Recht zur Darstellung des digitalen Vermögenswertes für private, nicht gewerbliche Zwecke oder zur Übertragung des NFT an Dritte auf einem Sekundärmarkt. Die Lizenzbedingungen können jedoch variieren. Daher sollten Sie sich die Lizenzbedingungen sorgfältig durchlesen, um zu erfahren, wie Sie diesen digitalen Vermögenswert und das dazugehörige Urheberrecht legal nutzen können und was Sie nicht dürfen.

 Eine digitale Wallet ist eine spezielle Software, die für Transaktionen mit Kryptowährung und Tokens verwendet wird. Kryptowährungen oder NFTs werden nicht wirklich in Ihrer Wallet aufbewahrt. Jede Wallet hat eine einmalige Wallet-ID, die auch Public Key genannt wird. Jeder NFT hat eine einmalige Token-ID. Die Blockchain erfasst das Eigentum an einem NFT, indem sie dessen einmalige Token-ID mit einer einmaligen Wallet-ID verknüpft und diese Daten auf der Blockchain speichert. Um einen NFT zu kaufen oder verkaufen, muss der Eigentümer der Wallet einen Private Key (eine Art Passwort) eingeben, um die Transaktion über die Wallet zu autorisieren. Public Keys und Private Keys werden kryptographisch generiert. Bei den meisten digitalen Wallets besitzen Sie die Keys und sind selbst für Ihre eigenen Vermögenswerte (Assets) verantwortlich. Ihre Assets sind nur so sicher wie Ihr Private Key. Sie sollten ihn also sichern und an niemanden weitergeben.

Öffnen Sie Google Chrome, Firefox oder Brave auf Ihrem Computer und installieren Sie die MetaMask Browsererweiterung.

 Wir möchten sicherstellen, dass Sie der wirkliche Eigentümer Ihrer eigenen NFTs sind, so wie Sie auch der Eigentümer physischer Gucci Artikel sind. Darum ist es uns wichtig, dass Sie Ihre eigene Wallet und die volle Kontrolle über Ihre eigenen NFTs haben.

 Eine Kryptowährung ist eine digitale Währung oder, aus technischer Sicht, eine Wertanlage, die mithilfe der Blockchain-Technologie Online-Transaktionen erfasst und sichert. Mit Kryptowährungen können Waren und Dienstleistungen gekauft werden. In erster Linie werden Kryptowährungen dazu verwendet, einzigartige digitale Objekte – zum Beispiel digitale Sammlerstücke wie Avatare, Wearables, Skins oder Kunst – zu kaufen. Mittlerweile akzeptieren auch immer mehr Unternehmen Kryptowährungen als Zahlungsmittel. Eine Kryptowährung kann auf verschiedenen Plattformen mit Fiatgeld (zum Beispiel Dollar) erworben werden. Informieren Sie sich ausführlich und erwägen Sie sorgfältig, welche Kryptowährung Sie erwerben möchten, denn nicht alle Projekte entsprechen den verschiedenen Vorschriften. Bei Gucci Vault wird die Kryptowährung Ethereum (ETH) akzeptiert.

 Sie können ETH über Online-Börsen wie Kraken, Coinbase oder direkt bei MetaMask kaufen. Nachdem Sie Ihren Kauf abgeschlossen haben, können Sie über MetaMask oder eine andere kompatible digitale Wallet auf Ihre Mittel zugreifen, um einen NFT zu kaufen. Denken Sie daran, dass die Beschränkungen für Ihre Käufe und Verkäufe davon abhängen, was für ein Konto Sie haben und welche Plattform Sie nutzen.

 Die am häufigsten verwendete Blockchain ist Ethereum. Für die Nutzung ist „Gas“ erforderlich – das ist so etwas Ähnliches wie eine Bearbeitungsgebühr für jede Transaktion. Sie müssen in Ihrer Wallet ausreichend ETH haben, um den Kaufpreis und die Gasgebühr bezahlen zu können. Durch die Gasgebühr kann Ihre Transaktion in diesem Netzwerk verarbeitet und auf der Blockchain gespeichert werden. Die Gasgebühr pro Transaktion kann je nach Netzwerkangebot und -nachfrage schwanken. Sie können ein Gaslimit festlegen für die maximale Gasmenge, die Sie für eine beliebige Transaktion auszugeben bereit sind. Wenn die tatsächlich benötigte Gasmenge unter dem von Ihnen angegebenen Limit liegt, wird das restliche Gas an Sie zurückgegeben. Wenn Ihr Limit jedoch zu niedrig ist, wird Ihre Transaktion entweder gar nicht verarbeitet oder sie schlägt fehl und Sie verlieren dieses Gas. Wenn Sie einen Kauf tätigen, hilft Ihnen Ihre Wallet beim Berechnen des geschätzten Gaspreises für die Durchführung der Transaktion. Hier erfahren Sie mehr darüber, wie MetaMask die Gasgebühren kalkuliert.

 Nachdem die Erstverkäufe abgeschlossen sind, werden Ihre NFTs automatisch auf OpenSea – dem führenden offenen NFT-Marktplatz – und möglicherweise auch auf anderen Plattformen sichtbar und können gehandelt werden.

 Die Nutzung des Internets und auf Blockchain-Technologie basierender Produkte (wie NFTs und Kryptowährungen) ist mit gewissen Risiken verbunden. Dazu zählen insbesondere Risiken im Zusammenhang mit Hardware, Software und Internet-Verbindungen, mit der Einbringung von Schadsoftware und das Risiko, dass Dritte sich durch Betrugs- und Täuschungsversuche unbefugt Zugang zu Ihrer Drittanbieter-Wallet oder Ihren Internet-Accounts verschaffen können.

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.

A Mint Pass grants holders the ability to mint an NFT from the 10KTF Gucci collection. The Mint Pass for single-use only and expired on March 18th 2022

Each 10KTF: GUCCI GRAIL MINT PASS cost 1 ETH

One per wallet

10KTF Gucci Grail NFTs are minted on the Ethereum blockchain

All primary sales were conducted in the form of the 10KTF: GUCCI GRAIL MINT PASS only through 10KTF.com/shop. Secondary sales take place on Opensea or other secondary marketplaces. Neither 10KTF nor Gucci is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Gucci Grail NFTs in any secondary marketplaces.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.