FREQUENTLY ASKED QUESTIONS

 Hay dos formas de solicitar una devolución:

 

Los cambios y devoluciones pueden realizarse en un plazo de 30 días a partir de la fecha de entrega devolviendo el artículo a través del transportista a la dirección que aparece en la etiqueta de envío de devolución, o a una tienda Gucci que aparezca en este enlace. 

Las devoluciones pueden realizarse en un plazo de 30 días a partir de la fecha de entrega devolviendo el artículo a través del transportista a la dirección que aparece en la etiqueta de envío de devolución o a una tienda Gucci que aparezca en este enlace.  

La mercancía devuelta debe cumplir los siguientes requisitos para poder ser aceptada para un reembolso: 

• Todos los artículos (incluidos los de Gucci Beauty) deben estar en su estado original y con las etiquetas originales adheridas. No se aceptarán mercancías que hayan sido usadas, alteradas o dañadas. Para los productos de lencería, la protección de la ropa interior, cuando se proporciona, también debe estar intacta.
• Las devoluciones de artículos con una etiqueta de devolución adherida solo se respetarán si la etiqueta no se ha quitado. 
• Los pedidos personalizados o los artículos personalizados son compras definitivas y no se pueden devolver. 
• Tenga en cuenta que la devolución de prendas íntimas, como bañadores, medias, calcetines y lencería, solo se aceptará si no se han utilizado. Los artículos deberán presentarse sin usar, en su embalaje original y con todas las etiquetas. 
• Los artículos de decoración, como sillas o artículos con dimensiones no estándar, pueden requerir instrucciones especiales de devolución. Si desea devolver uno de estos artículos, póngase en contacto con nosotros.
• Los artículos adquiridos en una tienda Gucci, una tienda outlet Gucci u otro minorista o distribuidor no se pueden devolver en Gucci.com. Estos artículos se pueden devolver a través del mismo canal de compra original. 

Para obtener más información, consulte nuestras Condiciones de venta.

1. Puede devolver su artículo en las tiendas que figuran en el siguiente enlace.
2. Lleve consigo los artículos que desea devolver en su embalaje original y una copia impresa de la factura digital que recibió junto al correo electrónico de confirmación del envío.
3. Los asesores del cliente de la tienda le atenderán encantados para tramitar la devolución de su compra.

 

La mercancía devuelta por correo al almacén se tramitará en un plazo de 14 días hábiles a partir de su recepción. Cuando la devolución se haya completado, recibirá una confirmación por correo electrónico. El reembolso de las devoluciones se abonará mediante la forma de pago original. Los cargos adicionales por el servicio de entrega en sábado no son reembolsables.

Una vez confirmado correctamente el pedido de un artículo personalizado, no se aceptarán cancelaciones, devoluciones ni reembolsos. La venta de estos artículos se considera definitiva.

 

 如果您无法在Gucci.com上购买某款商品或某个尺码，您可以通过点击“查找有货直营门店”，寻找附近售卖此款商品的Gucci门店。

除了黑色星期五和私人销售外，Gucci没有任何促销活动。如果您看到非Gucci官方零售商来源以折扣价、促销价或清仓价售卖Gucci商品，那么该商品很有可能是仿冒品。

定制商品仅在提交订单后开始定制。下达订单后，Gucci客服将与您联系以确认您的订单详情和付款情况，而后我们便会专门为您定制。

 

定制商品涵盖Décor系列的家具，包括扶手椅、床沙发凳和折叠式装饰屏风。

 

请注意，定制商品订单一旦成功提交，便不能取消、修改或退货退款。此类商品一经销售，不予退换。 

Gucci手袋、小皮件、腰带、珠宝和旅行箱包等系列单品附赠个性化定制服务。

手袋、小皮件、腰带和旅行箱包
在Gucci官网或线下门店收到商品后，最多可选择六个字母，搭配自选配色，即可享受个性化烫印服务。

珠宝
部分戒指和手镯单品于门店提供字母、数字和符号刻花服务。

寻找距离您最近的门店
请注意：所有个性化定制订单在付款完成后无法取消、修改或退回。

您可参照每个产品页面中的尺码指南选择适合的尺码。

如果您想了解某个特定品类的详细尺码信息，请前往产品页面了解更多。  

戒指和手镯尺码指南

Gucci腰带尺码指南

Gucci服饰尺码指南

如您还需其他帮助，请与我们联系

 

Gucci商品均采用优质的材料、设计和工艺精制而成。“意大利创作”是Gucci品牌基因不可缺少的一部分，这是一种文化取向，是几代人积累起来的知识和和经验，也是一份沉甸甸的使命，正是它让Gucci成为全世界最受欢迎的精品品牌之一。Gucci仿冒品是Gucci正品商品的复制品或仿制品，旨在误导消费者，并且其品质可能十分低劣，不具备Gucci正品应有的细节和精湛工艺，有时可能标价更高。

 

我们保证通过官网Gucci.com和Gucci精品店购买的所有商品均为正品。

 

如果您想举报仿冒品或可疑网站，请发送电子邮件至counterfeit@gucci.com，并在邮件中尽可能详尽地提供有关仿冒商品或网站的描述性信息。

Gucci致力于贯彻一种可持续发展的文化，以负责任的态度对待我们社区内的人与环境。我们不断在寻找更具可持续性的材料和制造工艺，以开发对环境影响更低的商品、构想创新型解决方案，照顾那些协助我们达成目标的人。

Gucci Tag无法跟踪或定位您的位置，也不会将商品与您的名字关联。您随时可以前往任意Gucci门店解除Gucci Tag。了解更多相关隐私政策

您是否使用Gucci App登录？您必须在智能手机上下载Gucci App，扫描您的单品并进入Gucci Tag页面。您扫描的位置是否正确？钱包和零钱包：请将手机置于商品背面，并与商品底部保持4厘米的距离。旅行箱包：请将手机置于商品背面，并与商品包装或保护层边缘保持4厘米的距离。您的手机是否兼容NFC技术？NFC技术仅适用于兼容且已激活NFC读取器的智能手机。

Gucci Tag为全新系列指定单品专享服务，无法添加或移除。

 它怎样监测我的身体信号？

内置的多个先进传感器共同监测关键的身体信号。为了提供准确的数据和分析，建议一直将Gucci x Oura指环佩戴在食指上，并将传感器置于手掌一侧。

每次充满电可续航7天，指环的防水性能可达100米（~330英尺）。

 

我可以追踪什么？

Gucci x Oura指环可以追踪睡眠、活动、心率、体温，还能预测女性经期。通过分析20余种不同的身体信号，如睡眠模式、近期活动、心率变化和体温，指环将就此提供身体状态、睡眠和活动分数。Readiness（就绪状态）旨在发现适合您身体和生活的方式，对您的身体恢复情况有深刻洞察力。 

您可以在免费的Gucci x Oura应用程序（有iOS和Android版）中找到所有项目的分数。在应用程序中，有50余首关于冥想、睡眠、专注、能量提升等主题的音频录音。您听得越多，应用程序就越能确定哪些音频对您与您的身体有效。

 

能保证我的数据隐私吗？

您的数据将由Oura处理，根据GDPR要求和行业最佳实践进行保护，使用Spring Security、OAuth2安全认证协议和数据加密。 

 

选择与平时戴的Gucci戒指一样的尺寸吗？

不一样，您可使用产品页上的虚拟戒指尺码测量器，帮助确定合适自己的尺寸。无论您是否已拥有一枚大小合适的戒指，是否知晓自己的Oura指环尺码（例如曾用过Oura产品），是否需要测量手指尺码或查询转换表，虚拟戒指尺码测量器均可提供多种方式供您确定Gucci x Oura指环尺码。若您仍无法确定尺码，可到访指定门店，联系专属客户顾问进行试戴，或联系我们获得指导。

 

什么是Oura会员资格，随购物即享吗？

Gucci x Oura指环提供终身会员资格，只需保持同一Oura账户始终活跃即可。

Gucci在线购物支持以下付款方式： 

• Visa
• MasterCard
• PayPal*
• American Express
• 银行转账**

*沙特阿拉伯、科威特和卡塔尔不支持PayPal付款。 

 

如果您需要取消或修改订单，请尽快与我们联系。我们将尽力满足您的要求，但不能保证您的订单在提交后一定可以进行调整。已经在处理的订单不得取消或修改；您可以根据Gucci的在线退货政策进行退货。

 

定制商品和个性化定制商品订单提交后便无法再取消或修改。这些商品一经销售，不予退换。

如果您收到我们取消订单的通知邮件，请通过网站重新下订单，或联系我们。

对于有货并可立即购买的商品（有关其他库存情况，请参见此处），您可以选择以下配送服务：

 

配送时间是自您的订单发货之时起的预估时间，并非下单时间

 

配送服务 - 费用	自发货起的配送预估时间
快递 免费	所有欧洲国家/地区：1-2个工作日 阿联酋：2-3个工作日 科威特、卡塔尔、沙特阿拉伯及其他国家/地区的偏远地区*：3-4个工作日

 

商品发出后，您将收到一封确认电子邮件，其中包含一个链接，可通过承运方跟踪您的订单。

出于安全原因，商品送达时需要成年人签收。如果您无法签收包裹，请与我们联系 

订单可能无法配送至邮政信箱。

目前，每份订单只能配送至一个地址。如需配送至多个地址，请为每个位置单独下一份订单。

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilize the remainder of their ivory gift boxes. 

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.

Complimentary Gift Wrap

All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice. 

 

Personalization 

Gucci's personalization service allows you to give your item a unique finish.

Monogramming

Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.

 

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.

 

Gucci Gift Card

 

For full terms and conditions applicable to corporate gifts, please Contact Us. 

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

If you need assistance or service, you may:

• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

• Contact Gucci Client Services.

 

For Gucci watches, please refer to the section below.

Gucci provides after sales services for watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

Products can be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:

East coast:

GTS 50 Hartz Way

Secaucus, NJ 07094

tel 1.866.692.8244

 

IL, MO, IA, WI, MN, OH, KY, MI:

Glezer Kraus

6677 N. Lincoln Ave

Lincolnwood, IL 60712

tel 847.673.8050

 

TX, NM, AR, OK, KS, CO:

Atelier

5444 Westheimer STE 1550

Houston TX 77056

tel 713.965.9209

 

CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:

Robert Guenther Service

210 Post Street #802

San Francisco, CA 94108

tel 415.433.2874

 

* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. Please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

You may find a list of all retailers and service centers for Gucci jewelry and watches here

 

Complete warranty information on Gucci watches is available here.

 

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

 

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

 

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

It is Gucci's monogramming service on travel pieces which are exclusively available for order in store.

The service is available on select totes, duffles, and garment bags exclusively for order.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

It takes a minimum of 6 weeks for duffles and garment bags, and 8 weeks for totes, from the date of the order.

It is shipped back to the store, and you will be contacted once it is ready for collection.

Once the order has successfully been submitted, it cannot be cancelled, modified or returned for an exchange or a refund. These items are final sale.

Please contact us for more information.

Unsubscribe to be removed from our mailing list. 

Gucci’s Privacy Policy is available in this section

For any inquiries related to products or online orders please contact us.

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, the House joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.

A Mint Pass grants holders the ability to mint an NFT from the 10KTF x GUCCI collection. This Mint Pass will come in the form of a Digital Magic Globe, gifted by the House to Wagmi-san and their respective communities. The Magic Globe is a single-use Mint Pass that will expire on March 18th at 11:55 PM PT.

The drop will happen in 4 phases:
▪ Allowlist registration beginning on Mar 9th, 2022 at 10 AM PT and ending on March 11th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Allowlist) – March 14th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Reserve List) - March 15th (if applicable).
▪ Mint Pass Redemption – March 16th at 10 AM PT to March 18th at 11:59 PM PT.
▪ Final NFT Reveal – March 23rd

Your Mint Pass will transform to a unique and personalized NFT envisioned by Gucci and carefully crafted by Wagmi-san.

In order to redeem your Mint Pass you will need at least one Mint Pass and one NFT belonging to one of the NFT projects listed below (the “NFT Projects”). Once you redeem your Mint Pass, you’ll receive a placeholder while Wagmi-san is crafting your unique and personalized NFT, which will be revealed on March 23rd. You will then have to burn the Mint Pass in order to redeem. The NFT Projects include:
1. World of Women
2. Gutter Cat Gang
3. Cool Cats
4. 0N1 Force
5. Bored Ape Kennel Club
6. Bored Ape Yacht Club
7. Mutant Ape Yacht Club
8. Pudgy Penguins
9. Forgotten Runes Wizards Cult (excluding Forgotten Souls)
10. CrypToadz
11. Wolf Game 

Your Mint Pass will expire on March 18th, 2022 at 11:55 PM PT and will no longer be valid to redeem.

You have the option to transfer or sell your Mint Pass during the Redemption Period, but it will expire on March 18th, 2022 at 11:59 PM PT and will no longer be valid.

Up to two Mint Passes can be redeemed using each supported NFT Project.

There are three allow lists: (1) a 10KTF Discord community allowlist; (2) a GUCCI Discord community allowlist; and (3) an NFT Projects allowlist Mint Passes are available to eligible participants via allowlist verification process powered by premint.xyz. 

You can apply to be on an allowlist on 10KTF.com/shop on March 9th beginning at 10 AM PT and ending on March 11th at 10 AM PT.

There are few ways to qualify for the allowlists:
▪ Holders of 10KTF NFTs (excluding 10KTF Stockroom) who have held through the March 3rd, 2022 snapshot
▪ Members of the Gucci Discord community with the “Explorer” role
▪ Holders of any of the 10KTF supported NFT Projects
Once you've met at least one of the criteria above, you must successfully verify your wallet address, Twitter, and Discord via premint.xyz to register.

No. Allowlist signups will be gathered by premint.xyz, which will verify whether you’re eligible and make a blind determination on which eligible participant can purchase a Mint Pass on March 9th. Neither GUCCI nor 10KTF determine who will make it onto an allowlist. Even if you don’t make it onto an allowlist, you might still be able to purchase a Mint Pass if you make it onto the Reserve List. See below for details.

Some Mint Passes will be made available in other ways. See below.

A total of 5000 Mint Passes will be released:
▪ 950 passes will be given as community rewards
▪ 100 passes will be held for team members and friends of GUCCI and 10KTF
▪ 1000 will be held for 10KTF Discord community
▪ 1000 will be held for GUCCI Discord community
▪ 1950 will be held for NFT Project owners
▪ Any remaining Mint Passes may be placed on a Reserve List. (See below.)

The 1950 PFP owners allowlist spots will be allocated pro rata based on the number of entries submitted to each of the 11 lists. For example, if 10% of the total entries are from the Bored Ape Yacht Club community, then 195 of the 1950 total allowlist spots will be given to that community.

After registration, you will be able to come back to 10ktf.com/shop on March 10th to find out if you’ve been placed on either list.

Each registered wallet address can only be granted one allowlist spot. You can register your wallet for different allowlists so long as you’re eligible to participate in the multiple allowlists. For example, if you’re a holder of a Bored Ape Yacht Club NFT, and a holder of a 10KTF NFT (excluding 10KTF Stockroom), you can participate in each allowlist. Once a wallet address has been selected by premint.xyz, the address will be skipped if it is chosen again through its blind selection process.

After 3950 registrants are selected by premint.xyz for the allowlist, additional registrants may be selected for the Reserve List. If selected for the Reserve List, you will have a chance to purchase unclaimed Mint Passes on March 15th, 2022.

Each Mint Pass will cost 1 ETH.

One per wallet.

The 10KTF x GUCCI NFTs are minted on the Ethereum blockchain.

All primary sales are conducted only through 10KTF.com/shop. Secondary sales will take place on Opensea or other secondary marketplaces.

Mint Pass holders have the option to sell or transfer their Mint Passes on secondary markets between March 14th - 18th. Neither 10KTF nor GUCCI is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Mint Passes once the primary sale concludes.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.