DOMANDE FREQUENTI

 Ci sono due modi per richiedere un reso:  

• Vai alla pagina dedicata 
• Visita la sezione Dettagli ordine nel tuo account MY GUCCI e seleziona 'Restituisci articolo' — questa modalità sarà utilizzabile dal momento in cui l'articolo è stato consegnato e sarà disponibile per 30 giorni. 

 

I resi e i cambi possono essere effettuati entro 30 giorni dalla data di consegna restituendo il tuo articolo tramite corriere all'indirizzo indicato sull'etichetta di reso, oppure presso uno dei negozi Gucci indicati a questo link.

I resi possono essere effettuati entro 30 giorni dalla data di consegna restituendo il tuo articolo tramite corriere all'indirizzo sull'etichetta di reso, oppure a un negozio Gucci indicato a questo link. 
Gli articoli restituiti devono soddisfare le seguenti condizioni affinché il rimborso possa essere effettuato: 

• Tutti gli articoli (inclusi i prodotti Gucci Beauty) devono essere restituiti nelle loro condizioni originali, con etichette intatte attaccate. La merce indossata, usata, alterata o danneggiata non sarà accettata. Per quanto riguarda gli articoli di lingerie, anche la protezione dell'intimo, quando prevista, deve essere del tutto integra.
• I resi degli articoli con un'etichetta di reso saranno accettati soltanto se l'etichetta non è stata rimossa. 
• La vendita di articoli Made to Order e personalizzati è finale e pertanto non possono essere restituiti. 
• Il reso di costumi da bagno, collant, calze e lingerie è possibile solo nel caso in cui gli articoli vengano restituiti nelle condizioni in cui sono stati consegnati. Non devono essere stati indossati, devono trovarsi nella loro confezione originale e con le etichette intatte. 
• Gli articoli Décor di arredo, come sedie o articoli che esulano dalle dimensioni standard potrebbero richiedere istruzioni specifiche per la restituzione. Se desideri restituire uno di questi articoli, contattaci. 
• Gli articoli acquistati presso un negozio Gucci, un negozio outlet Gucci o altri rivenditori o distributori non possono essere restituiti su Gucci.com. Questi articoli possono essere restituiti utilizzando lo stesso canale dell'acquisto originale. 

Per più informazioni, si rimanda alle nostre Condizioni Generali di Vendita.

 

Per effettuare il cambio un articolo tramite corriere: 

1. Per cambiare il tuo articolo con lo stesso articolo di una taglia diversa, segui il link nell'e-mail di conferma dell'ordine o accedi e vai su "I miei ordini". Per altri tipi di cambio, contattaci.
2. Una volta che la richiesta di cambio è stata approvata, l'etichetta di spedizione prepagata ti verrà inviata tramite e-mail. 
3. Riponi il tuo articolo all’interno della sua confezione originale, includendo la borsa in cotone, tutti gli accessori, il libretto di istruzioni, i cartellini e l'etichetta di restituzione. Ti ricordiamo che il tuo articolo deve essere in condizioni pari a quelle originali di acquisto e avvolto dalla confezione protettiva ancora intatta (se applicabile).  
4. Stampa e incolla l'etichetta di spedizione prepagata sul pacco e organizza il ritiro contattando direttamente il corriere al numero indicato nell'e-mail di richiesta di reso o nella pagina di ringraziamento per il reso che viene visualizzata al termine della procedura di reso online. Puoi anche organizzare il ritiro visitando "MyDHL+" al seguente link https://mydhl.express.dhl o utilizzando l'app mobile "DHL Express". Per prima cosa seleziona il paese in cui verrà ritirato il tuo ordine, quindi seleziona la scheda "Richiedere ritiro" utilizzando il numero della bolla di accompagnamento riportata sull'etichetta di reso. 
5. Tutti i resi spediti utilizzando l'etichetta di spedizione prepagata sono gratuiti. Ti invitiamo a notare che Gucci non è responsabile per la merce restituita tramite un servizio di corriere alternativo, pertanto si consiglia di utilizzare l'etichetta prepagata. Se per qualsiasi motivo non ricevi l'etichetta di spedizione prepagata o non riesci a trovarla, contattaci a questo link. 
6. Il numero di tracciabilità del corriere si trova sull'etichetta di spedizione prepagata. Puoi utilizzarlo per monitorare i tuoi resi utilizzando "MyDHL+" a questo link https://mydhl.express.dhl o utilizzando l'app mobile "DHL Express". 
7. Una volta ricevuti in magazzino, gli articoli inviati per il cambio verranno elaborati entro 14 giorni lavorativi e riaccreditati attraverso la modalità di pagamento utilizzata al momento dell’acquisto Ti ricordiamo che se l’articolo che hai reso non soddisfa i termini della nostra policy di restituzione, ti verrà riconsegnato e il rimborso non verrà effettuato. 
8. Riceverai un'e-mail di conferma quando il tuo reso sarà stato completato. Ti ricordiamo che eventuali spese di spedizione non sono rimborsabili 

Tenga presente che il cambio online è possibile solo se desidera modificare la taglia del suo articolo. Ci contatti per assistenza con altri tipi di cambio.

Per i cambi di articoli di valore inferiore acquistati tramite bonifico bancario, riceverai un rimborso per la differenza di prezzo. Per i cambi di articoli di valore superiore al prezzo di acquisto originale, Gucci richiederà il pagamento della differenza tramite carta di credito.

Cambio in negozio:

1. Puoi restituire il tuo acquisto presso gli store indicati a questo link.
2. Si prega di portare il reso nella sua confezione originale, con una versione stampata della fattura digitale ricevuta nell’email di conferma di spedizione.
3. I Client Advisor presenti in negozio saranno felici di aiutarti a cambiare il tuo acquisto.

 

Per più informazioni, si rimanda alla nostra Policy sui Resi Online.

 

Per qualsiasi informazione o domanda, non esitare a Contattarci.

 

Dopo aver ritirato il tuo ordine, hai a disposizione 30 giorni per restituire o cambiare il tuo acquisto direttamente in negozio. Oppure, se preferisci, puoi contattare il nostro Servizio Clienti e penseremo noi a ritirare il tuo ordine presso un indirizzo scelto da te.

I resi spediti al magazzino tramite corriere saranno elaborati in 14 giorni lavorativi a partire dal momento in cui saranno ricevuti. Riceverai un’email di conferma quando il reso sarà completato con successo. I rimborsi saranno riaccreditati sulla forma di pagamento utilizzata all’acquisto. I costi aggiuntivi per la Consegna il Sabato non sono rimborsabili.

I costi aggiuntivi per la Consegna il Sabato non sono rimborsabili.

I regali acquistati su Gucci.com possono essere restituiti. In ogni caso, il rimborso può essere riaccreditato esclusivamente sulla forma di pagamento utilizzata al momento dell’acquisto. 

 

Per più informazioni e istruzioni sui resi, si rimanda alla nostra Policy sui Resi Online.

Per gli articoli personalizzati e Made to Order, non sarà possibile cancellare o modificare l’ordine una volta inoltrato. La vendita di questi prodotti è considerata finale e non prevede possibilità di reso.

Gucci.com offre prodotti che spaziano tra categorie diverse: borse, accessori, scarpe, gioielli, décor, makeup e ready-to-wear. Puoi acquistare i look di sfilata o scoprire le nostre collezioni speciali. Sono disponibili anche articoli personalizzati e Made to Order.

 

Per ogni prodotto è indicata una delle seguenti disponibilità: Disponibile, Disponibile in 1-3 settimane, Pre-Ordine, Made to Order.

I prodotti immediatamente disponibili per l’acquisto saranno spediti nei seguenti tempi di consegna:

 

In tutta Europa	1-2 giorni lavorativi
UAE	2-3 giorni lavorativi
Kuwait, Qatar, Arabia Saudita e aree remote*	3-4 giorni lavorativi

 *Contattaci per ricevere informazioni sulle aree remote.

L’opzione Consegna il Sabato è disponibile al check-out solo per codici postali selezionati con un costo supplementare.

 

Se un prodotto risulta Disponibile in 1-3 settimane, è immediatamente acquistabile ma non verrà spedito prima di 1-3 settimane. Si prega di fare riferimento alla data di consegna stimata segnalata nella pagina prodotto e al check-out.

 

Se un prodotto risulta disponibile in Pre-Ordine, non è immediatamente acquistabile ed è in fase di produzione, ma puoi pre-ordinarlo e lo riceverai non appena sarà disponibile. Si prega di fare riferimento alla data di consegna stimata segnalata nella pagina prodotto e al check-out.

 

I prodotti Made to Order sono esclusivamente realizzati su misura dopo che l’ordine è stato effettuato. A ordine eseguito, il Servizio Clienti di Gucci ti contatterà per confermare i tuoi dati e procedere con il pagamento. Si prega di fare riferimento alla data di consegna stimata segnalata nella pagina prodotto e al check-out.

Gucci non prevede promozioni online. Le promozioni sono disponibili esclusivamente negli outlet Gucci. Per trovare l’outlet più vicino a te, visita la sezione Ricerca Negozio.

I prodotti Gucci non vanno in saldo, nemmeno con saldi privati né durante il periodo del Black Friday. Se vedi articoli Gucci in saldo da un rivenditore Gucci non ufficiale, è probabile che siano contraffatti.

Gucci offre i seguenti servizi di personalizzazione gratuiti su borse, piccola pelletteria, cinture, gioielli e articoli da viaggio.​

Borse, piccola pelletteria, cinture e valigeria
Una selezione esclusiva può essere personalizzata con colori e un massimo di sei lettere a scelta su Gucci.com o nei negozi Gucci.com dopo aver ricevuto l'articolo.

Gioielleria
Anelli e bracciali selezionati possono essere incisi in negozio con un assortimento di lettere, numeri e simboli.

TROVA IL NEGOZIO PIU' VICINO
Si prega di notare che la vendita per gli articoli personalizzati o realizzati su richiesta è finale e gli ordini non potranno essere annullati, modificati o restituiti.

Ogni pagina prodotto presenta una guida alle taglie con indicazioni specifiche, per aiutarti a individuare la taglia più adatta a te.

Se desideri informazioni più dettagliate riguardo alla vestibilità dei prodotti, seleziona la categoria specifica tramite le pagine dedicate.

Guida alle Taglie per Anelli e Bracciali

Guida alle Taglie delle Cinture Gucci

Guida alle Taglie Abbigliamento Gucci

Se hai bisogno di ulteriori informazioni o assistenza, non esitare a Contattarci.

Gucci si impegna a implementare una cultura della sostenibilità, con un atteggiamento responsabile nei confronti delle persone e dell'ambiente che compongono la nostra comunità. Siamo costantemente alla ricerca di materiali e processi produttivi più sostenibili per dar vita a prodotti che abbiano un minor impatto ambientale, escogitare soluzioni innovative e prenderci cura delle persone che ci aiutano a raggiungere tutto questo.

Il nostro viaggio è iniziato con l’introduzione di tessuti organici, materiali riciclati, processi di concia senza l’uso di metalli e metodo “Scrap-Less”, per la riduzione degli scarti e degli sprechi di acqua, energia e sostanze chimiche.

In un impegno senza precedenti per la sostenibilità nel lusso e nella moda, l’intera filiera di Gucci è diventata carbon neutral e siamo intenzionati a portare avanti questa missione all'interno della nostra Culture of Purpose.

Per sapere di più su azioni e progetti improntati sulla sostenibilità portati avanti da Gucci, visita Gucci Equilibrium e la nostra Politica Ambientale.

كيف تتم مراقبة إشارات جسمي؟

تعمل أجهزة الاستشعار المتقدمة الموجودة على السوار الداخلي معاً لمراقبة إشارات الجسم الرئيسية. بهدف توفير البيانات والمعلومات الأكثر دقةً، نوصي بوضع خاتم Gucci x Oura على مدار الساعة على الإصبع السبابة مع تدوير أجهزة الاستشعار نحو جانب راحة اليد.

يدوم شحن البطارية بالكامل لمدة 7 أيام والخاتم مقاوم للماء لغاية عمق 100 متر (330 قدماً تقريباً).

 

ماذا يمكنني أن أتعقّب؟

يتعقّب خاتم Gucci x Oura أنماط النوم والأنشطة وسرعة خفقان القلب وحرارة الجسم، ويمكنه توقّع وقت الدورة الشهرية. من خلال تحليل أكثر من 20 إشارة مختلفة من إشارات الجسم مثل أنماط النوم والنشاط الأخير الذي قمت به وتغيّر سرعة خفقان القلب وحرارة الجسم، يوفّر الخاتم علامة مسجّلة للجهوزية والنوم والنشاط. صُمّمت علامة الجهوزية لمساعدتك في اكتشاف ما يفيد جسمك وأسلوب حياتك، وهي تعطي فكرةً وافية حول مدى تماثل جسمك للشفاء. 

يمكنك العثور على كل النتائج التي سجلتها داخل تطبيق Gucci x Oura المجاني لنظامَي iOS وAndroid. ويوفّر التطبيق تشكيلةً من أكثر من 50 جلسة صوتية للتأمل والنوم والتركيز وتنشيط طاقة الجسم وغير ذلك. كلما أصغيت إلى المزيد من الجلسات الصوتية، سوف يحدّد التطبيق المزيد من الجلسات التي تنفعك وتفيد جسمك.

 

هل ستبقى بياناتي الخاصة سرية؟

ستتم معالجة بياناتك من قِبل Oura وستكون محمية بموجب متطلبات اللائحة العامة لحماية البيانات GDPR وأفضل الممارسات الرائدة في مجال الصناعة، وذلك باستخدام حماية Spring Security وبروتوكول المصادقة الآمن OAuth2 ونظام تشفير البيانات. 

 

هل يجدر بي شراء الخاتم بالقياس الاعتيادي من غوتشي؟

لا، تتوفر أداة افتراضية لقياس الخواتم على صفحة المنتج يجدر بك استخدامها لتحديد المقاس. سوف تسمح لك أداة القياس الافتراضية بتحديد مقاس الخاتم المناسب لك من Gucci x Oura بطرق متعددة إن كنت تملك خاتماً مسبقاً بمقاس مثالي، أو تعرف قياس الخاتم المناسب لك من  Oura (مثلاً أن تكون قد استخدمت أحد منتجات Oura من قبل)، أو تحتاج إلى أخذ مقاس إصبعك، أو يمكنك الرجوع إلى أحد جداول التحويل. في حال كنت لا تزال غير متأكد من مقاس إصبعك، فيمكنك زيارة متاجر محددة لتجربة الخواتم بمساعدة أحد مستشاري خدمة الزبائن المتخصصين أو الاتصال بنا لنرشدك إلى ما يجب فعله.

 

ما هي عضوية Oura وهل يشملها الخاتم؟

يشمل خاتم Gucci x Oura عضوية لمدى الحياة وستستمر طالما تملك حساب Oura النشط ذاته.

يتعذّر على علامة التحقق من الأصالة من غوتشي تعقّب موقعك أو تحديده، كما يتعذّر عليها ربط المنتج باسمك. يمكنك إلغاء تفعيل علامة التحقق من الأصالة من غوتشي في أي وقت في أي متجر من متاجر غوتشي. اكتشف المزيد في الصفحة المخصصة لسياسة الخصوصية

هل تستخدم تطبيق غوتشي لتسجيل الدخول؟ يتوجب عليك استخدام تطبيق غوتشي الذي يتم تنزيله على هاتفك الذكي لمسح منتجك والوصول إلى قسم علامة التحقق من الأصالة من غوتشي. هل تقوم بمسح المنطقة الصحيحة؟ المحافظ والحقائب الصغيرة: ضع هاتفك على الجهة الخلفية من المنتج، على بعد 4 سم من الجهة السفلية. حقائب الأمتعة: ضع الهاتف على الجهة الخلفية من المنتج، على بعد 4 سم من الجهة السفلية من أي بطانة أو طبقة حماية وقائية. هل يتوافق هاتفك الذكي مع تقنية NFC؟ تتوفر تقنية NFC فقط على الهواتف الذكية المتوافقة مع تشغيل قارئ NFC.

علامة التحقق من الأصالة من غوتشي هي خدمة جديدة تتوفر حصرياً على منتجات محددة من المجموعات الأخيرة ولا يمكن إضافتها على المنتجات أو إزالتها منها.

• Visa
• MasterCard
• PayPal*
• American Express
• Wire Transfer**
• Klarna***

*عمليات الدفع بواسطة PayPal غير متوفّرة في المملكة العربية السعودية والكويت وقطر.
**واستخدام الحوالات المصرفية لشراء المنتجات المخصصة.

***أصبحت خدمة Klarna متاحة للمشتريات التي تصل إلى 4000€ جنيه إسترليني عند الدفع الفوري، وما يصل إلى 2500€ جنيه إسترليني عند الدفع بأقساط وحتى 2500€ جنيه إسترليني عند الدفع بعد 30 يوماً.

تجدر الإشارة إلى أننا لا نقبل بطاقات الهدايا من غوتشي في الوقت الحالي.  

عند إرسال طلب، يجب أن يتطابق عنوان إرسال الفواتير مع المعلومات المرتبطة بطريقة الدفع التي اخترتها. في حال رفض دفعتك، فيُرجى التواصل مع مصرفك أو المؤسسة المالية التي تتعامل معها للحصول على المساعدة اللازمة. 

لا نقبل في الوقت الحالي سوى نموذج دفع واحد للدفع مقابل كل طلب.

إن تلقيت رسالة من طرفنا عن طريق البريد إلكتروني تخبرك أنه تم إلغاء طلبك، يرجى تسجيل طلب جديد عبر الإنترنت، بخلاف ذلك يرجى الاتصال بنا

Gucci has partnered with Klarna to offer monthly payment plan options. Please read on to find out more.

What is Klarna?

Klarna offers unique payment options that allows you to checkout flexibly through monthly financing.

 

بالنسبة إلى المنتجات المتاحة للشراء الفوري (بالنسبة إلى الخيارات الأخرى المتاحة، يرجى الضغط هنا [الرابط Q1.1])، يمكنك اختيار إحدى خدمات الشحن التالية:

يتم تقدير وقت التسليم بدءاً من وقت شحن طلبك، وليس عند إرساله

 

 

رسم	خدمة الشحن	وقت التسليم المقدّر بدءاً من وقت الشحن
سريعة	مجانية	كل البلدان الأوروبية: بين يوم ويومَي عمل. الإمارات العربية المتحدة: بين يومَين و3 أيام عمل. الكويت وقطر والمملكة العربية السعودية والمناطق النائية في كل بلد*:  بين 3 و4 أيام عمل.
التسليم أيام السبت	20 يورو  أو 15 جنيه إسترليني	أرسل طلبك بحلول الساعة الثانية بعد الظهر بتوقيت وسط أوروبا لتستلمه يوم السبت هذه الخدمة متوفّرة عند الدفع لرموز بريدية محدّدة فقط.

 

بمجرّد شحن طلبك أو طلباتك، ستتلقّى رسالة تأكيد إلكترونية تتضمّن رابطاً لتتبّع طلبك عبر شركة الشحن.

 

لأسباب أمنية، يجب أن يوقّع شخص بالغ على الطلب المُستلَم. إذا كنت تعلم أنك لن تكون موجوداً للتوقيع على استلام حزمتك، فيرجى التواصل معنا 

 

لا يمكن شحن الطلبات إلى عناوين صناديق البريد.

في هذا الوقت يمكننا الشحن إلى عنوان واحد فقط لكل طلب. للشحن إلى عناوين متعددة، يرجى تسجيل طلب منفصل لكل عنوان.
 

بالتوافق مع التزام غوتشي بتحقيق الاستدامة ومهمتها التي تقضي بالتقليل من أثر ثاني أكسيد الكربون الذي تخلّفه، ينبغي أن تتأكد متاجر الخصومات والمخازن التي ما زالت تحتفظ بمخزون من علب الهدايا العاجية من استخدامها قبل أن تتمكّن من تطبيق الاستخدام الكامل لأي غلاف جديد صديق للبيئة. في حال لم تبدأ بعد بتلقي مشترياتك في هذا الغلاف الجديد، فأنت تؤدي دوراً حيوياً في مهمة الدار التي تقضي برعاية كوكب يتمتّع بمستويات أعلى من الصحة والرفاهية.   
مجموعة جديدة كلياً مصممة ومستخرجة من مصادر تراعي مبادئ حماية الكوكب من الأغلفة الصديقة للبيئة والمستوحاة من أسلوب الفينتاج والمصممة بطريقة مبتكرة لتمكين عملية إعادة تدويرها بشكل كامل داخل كيس من غوتشي مخصص للتسوّق قابل لإعادة الاستخدام ومصنوع من كانفاس القطن لكل الطلبات التي يتم تقديمها عبر موقع Gucci.com. وبالتوافق مع التزام غوتشي بالتقليل من أثر ثاني أكسيد الكربون الذي تخلّفه، سوف يتوفر هذا الغلاف الجديد الصديق للبيئة حالما تستخدم متاجر الخصومات والمخازن الكمية المتبقية لديها من علب الهدايا العاجية. 

• Add your item to your shopping bag
• Choose Collect In-Store as your delivery method at checkout
• Select the store of your choice

I was using my own MY GUCCI account

• A form of ID
• A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
• A completed authorization form which can also be emailed in advance to the store
• A digital or physical copy of the ready-to collect email

أثناء القيام بالدفع عبر الإنترنت، سيتاح لك الخيار بتضمين رسالة هدية شخصية واستبعاد السعر من فاتورة الطلب. جميع المنتجات التي يتم طلبها عبر موقع Gucci.com تأتي مع تغلف هدية مجاني.

تقدّم غوتشي عدة خيارات لتقديم الهدايا، من تغليف الهدايا المجاني إلى توصيات الهدايا المخصصة.

تغليف الهدايا المجاني

تخوّلك كل الطلبات التي تتم عبر موقع Gucci.com الاستفادة من خدمة تغليف الهدايا المجانية التي تشمل علبة هدايا غوتشي مربوطة بشريط غوتشي من الساتان أو كيس هدايا. تتوفّر علب هدايا غوتشي فقط للمنتجات بمقاس 45 سم × 45 سم × 20 سم والمقاسات الأصغر. ويمكنك أيضاً تضمين رسالة مخصصة مع الهدية وإزالة السعر عن فاتورة الطلب. 

 

التخصيص 

تتيح لك غوتشي خيارات تخصيص تضفي على منتجك لمسة نهائية خاصة، بدءاً من النقوش المحفورة ووصولاً إلى مشروع DIY الخاص بنا. 

مشروع DIY من غوتشي

يشمل مشروع DIY من غوتشي (افعلوا ذلك بأنفسكم) مجموعة خاصة تتضمّن أزياء جاهزة وحقائب وإكسسوارات يمكن تخصيصها بإضافة حروف أولى وألوان ورقع ومواد محددة. للاطلاع على مزيد من المعلومات حول هذا الموضوع وتخصيص قطعتك، يرجى زيارة صفحة DIY من غوتشي.

نقش الحروف الأولى

تتوفّر خدمة نقش الحروف الأولى لمجموعة محدودة من المنتجات الجلدية. وتتيح لك هذه الخدمة المجانية نقش ما يصل إلى ثلاثة أحرف أولى في خيارات ألوان مختلفة، حسب الأسلوب المحدّد. ما رأيك بتجربة هذه الخدمة؟.

 

استشارة خبير في الهدايا

هل تحتاج إلى توصيات؟ يتوفّر مستشارو العملاء المخصصون لدينا لمساعدتك في العثور على الهدية المثالية استناداً إلى تفاصيل محددة تقدمها، مثل نطاق السعر المثالي ونوع المنتج وما إلى ذلك، ولإنشاء قائمة مخصصة من الأفكار. للتواصل مع أحد مستشاري العملاء لدينا للحصول على تجربة تسوق مخصصة، يرجى زيارة خدمات تقديم الهدايا للاطلاع على معلومات إضافية.

 

تتيح لك غوتشي خيارات تخصيص تضفي على منتجك لمسة نهائية خاصة

 

نقش الحروف الأولى

تتوفّر خدمة نقش الحروف الأولى لمجموعة محدودة من المنتجات الجلدية. وتتيح لك هذه الخدمة المجانية نقش ما يصل إلى ثلاثة أحرف أولى في خيارات ألوان مختلفة، حسب الأسلوب المحدّد. ما رأيك بتجربة هذه الخدمة؟.

 

بمجرّد إرسالك طلباً لشراء منتج مخصص، لن تتمكّن من إلغائه أو تعديله أو إعادته.

قد يتمكّن متجر غوتشي الأقرب إليك من تقديم خدمة نقش المونوغرام على مجموعة أوسع من حقائب اليد والمحافظ والإكسسوارات الصغيرة الجلدية والأحزمة مع تشكيلة متنوعة من الرموز المختلفة، يُرجى التواصل معنا للحصول على المزيد من المعلومات. 

 

 

للاطلاع على كامل الأحكام والشروط المنطبقة على خدمة الهدايا التي تقدّمها الشركات لموظّفيها، يرجى التواصل معنا.

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

 Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

If you need assistance or service, you may:

• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

• Contact Gucci Client Services.

 

For Gucci watches, please refer to the section below.

If you need assistance or service on your Gucci watch, you may: 

•  Visit any retailer or authorized service center listed at the following link. 
•  Contact Gucci Client Services. 

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 

- A five-year international warranty on Premium Watches collection. 

- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  

 

Complete warranty information on Gucci watches is available by clicking here. 

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. 

 

GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 

 

HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 

You can find it engraved on the back of the case of your watch. 

 

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

 

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

 

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

It is Gucci's monogramming service on travel pieces which are exclusively available for order in store.

The service is available on select totes, duffles, and garment bags exclusively for order.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

It takes a minimum of 6 weeks for duffles and garment bags, and 8 weeks for totes, from the date of the order.

It is shipped back to the store, and you will be contacted once it is ready for collection.

Once the order has successfully been submitted, it cannot be cancelled, modified or returned for an exchange or a refund. These items are final sale.

Please contact us for more information.

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Gucci’s Privacy Policy is available in this section

For any inquiries related to products or online orders please contact us.

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.

A Mint Pass grants holders the ability to mint an NFT from the 10KTF Gucci collection. The Mint Pass for single-use only and expired on March 18th 2022

Each 10KTF: GUCCI GRAIL MINT PASS cost 1 ETH

One per wallet

10KTF Gucci Grail NFTs are minted on the Ethereum blockchain

All primary sales were conducted in the form of the 10KTF: GUCCI GRAIL MINT PASS only through 10KTF.com/shop. Secondary sales take place on Opensea or other secondary marketplaces. Neither 10KTF nor Gucci is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Gucci Grail NFTs in any secondary marketplaces.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

 500 NFT ont été mintés pour la première et la deuxième attribution. 

 Oui, la première et la deuxième attribution de SUPERGUCCI font partie de notre voyage partagé sur notre serveur Discord.