Gucci Services

Personalise your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking, tailor every detail to suit you

Complimentary shipping & returns

Enjoy shipping in 1 –2 business days, complimentary returns and streamlined exchanges with no extra cost.

Gucci red shopping bag surrounded by matching different sizes of Gucci signature packaging and a white cotton canvas bag with Gucci logo in white.

Order Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

Packaging & Gifting

Whether it’s a gift for someone else or yourself, give your order a personalised feel with our gifting options.

Packaging

Choose between our online exclusive tote, boutique shopping bag or signature box to give your order the perfect finish.

Gucci Rosso Ancora envelope for gift messages, it is decorated with the white Gucci logo on the front.

Personalised Message

Add a personal touch by writing a note that will be included inside your order.

Personalisation

Add a unique touch with complimentary embossing and engraving.

Personalisation

Emboss select bags, luggage, belts, leather accessories, and items from the pet’s collection with initials to create a truly unique piece.

A gold-toned bracelet with 'Gucci' engraving.

Exclusively In-store

Explore engraving for select jewellery, decor, and pet items, along with an extended range of symbols and colours for embossing at our boutiques. You can either visit our store directly or bring an item you ordered online once it arrives.

MY GUCCI Account

From favourites to personalisation, tailor your Gucci experience to your needs.

The MY GUCCI logo against a dark red background.

MY GUCCI

Register for effortless order tracking, a personalised space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.