Returns & Exchanges
How do I return an item?
There are two ways to request a return:
- Using this dedicated page
- Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days.
Before starting, you should pack your item into its original packaging including the cotton tote, any accessories, booklets, labels and the return tag.
You can return an item by courier or in-store:
Making a Return by Courier:
- Print your prepaid shipping label. It will be sent to you by email and available for download from your MY GUCCI account.
- Remove the original shipping label and attach the new label.
- Schedule your return by contacting the courier by phone or online.
Phone
The number will be sent to you by email with your shipping label and is also visible on the thank you page that appears when you complete your return request online.
Online
Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Select the ‘Schedule a Pickup’ tab and enter the waybill number on your prepaid shipping label.
Please note:
- The courier’s tracking number is visible on your prepaid shipping label. You can use it to follow your returns at by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App.’
- If you do not receive a shipping label or it is not downloadable from your MY GUCCI account, please contact us.
- Please note, if you use a different courier service than listed above, Gucci cannot be held liable.
Making a Return In-Store
- You may return your item to the stores listed at this link. . It should be brought to the store in its original packaging
- The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.
- Refunds will be credited back to the original form of payment. Please note, shipping fees for Saturday delivery are non-refundable.
Please note:
- All returns are complimentary.
- Please remember that items must be in new condition and with their protective coating intact (if applicable).
- Please refer to our Online Return Policy for more information.
How many days do I have to exchange or return an item?
Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.
What is your return and exchange policy?
Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
- All items (including Gucci Beauty) must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
- Returns on items with a return tag attached will only be honored if the label has not been removed.
- Made to Order or personalized items are final sale and cannot be returned.
- Please note that intimates, including swimwear, tights, socks and lingerie can only be returned in new condition. Items should be unworn, in their original packaging and with all labels attached.
- Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
- Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items can be returned using the same channel of the original purchase.
For more information, please refer to our Terms of Sale.
How do I exchange an item?
- To exchange your item for a different size of the same item, follow the link in your order confirmation email or sign in and go to 'My Orders'. For other types of exchange, please contact us.
- Once the exchange has been approved, your prepaid shipping label will be emailed to you.
- Pack your item in its orginal packaging—including the cotton tote bag, any included accessories, instruction booklet, labels, return tag. Please note, your item must be in new condition and with its protective covering still intact (where applicable).
- Print then attach the prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return request email or in the return thank you page that appears when you complete your return process online. You can also arrange your pickup by visiting “MyDHL+” at the following link https://mydhl.express.dhl or using the “DHL Express Mobile App.” First, select the country in which your order will be picked up from, and then select the “Schedule a Pickup” tab using the waybill number you find on the return label.
- All returns shipped using the prepaid shipping label are complimentary. Please note, Gucci is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label. If for any reason you don’t receive your prepaid shipping label or you can’t locate it, please contact us at this link.
- The carrier tracking number can be found on your prepaid shipping label. You can use this to track your returns useing “MyDHL+” at this link https://mydhl.express.dhl or using the “DHL Express Mobile App.”
- Once received in the warehouse, items sent for exchange will be processed within 14 business days and credited back to the original form of payment. Please note, if your item does not meet the terms of our returns policy, it will be returned to you and the reimbursement will not be made.
- You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.
For Paypal orders, exchanges may be processed only for the same or lower value. If you are exchanging for an item of lower cost, you will receive a partial refund directly through your Paypal account.
Exchange in store:
- You may return your item to the stores listed at this link.
- Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
- The Client Advisors in store will be glad to help you in exchanging your purchase.
Where can I return or exchange a Collect In-Store item?
How long does it take for a refund to be issued?
Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.
Can I exchange or return an item gifted to me by someone else?
Product Information
Which products are available for purchase on Gucci.com?
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Each product is labeled with the following availability: Available, Available in 1-3 weeks, Pre-Order, Made to Order.
| All European Countries | 1-2 business days |
| UAE | 2-3 business days |
| Kuwait, Qatar, Saudi Arabia and remote areas* of each country | 3-4 business days |
*Contact us to receive information on remote areas.
Saturday Delivery is available at checkout only for selected postcodes with an additional cost.
What if an item is unavailable?
If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page.
If you need additional assistance please Contact Us.
Does Gucci offer sales online?
Gucci does not offer sales online. Sale is exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator.
Does Gucci go on sale?
Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.
Where are Gucci products made?
Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.
In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.
What are Made to Order items?
Can I personalize my items?
Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.
Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.
FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.
How do I know my size?
Size guides with general recommendations are available on each product page to help determine your best fit. .
If you would like more detailed fitting information for a specific category please select from the dedicated pages.
How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?
Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.
We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores.
If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website.
How has Gucci committed to sustainability and responsible shopping?
Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.
We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting.
An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.
How does my Gucci x Oura Ring work and what can it do?
How are my body signals monitored?
Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).
What can I track?
The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering.
You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.
Will my data remain private?
Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.
Should I purchase my usual Gucci ring size?
No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.
What is Oura membership and is it included?
The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.
Does Gucci Authenticity Tag track my location or my personal information?
Why is my Gucci Authenticity Tag not working?
Orders & Payment
What forms of payment do you accept?
*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.
Can I save a payment card on MY GUCCI account?
Is VAT included in the final price and how do I claim VAT back?
Can I cancel or modify my order?
If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.
Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.
My order has been declined; do I need to place a new order?
If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.
Shipping & Delivery
Which shipping options are available and what are the shipping fees?
For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:
Delivery timing is estimated from the time your order is shipped, not when it is placed.
| Shipping Service & Fee | Delivery Estimate from shipping |
Express Free | All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days. |
How can I track my order status?
Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Is a signature required upon delivery of my order?
For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.
Can I modify my shipping address?
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Why haven’t I received the new eco packaging with my most recent purchase?
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes.
How do I use the Collect In-Store service?
At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.
Add your item to your shopping bag
Choose Collect In-Store as your delivery method at checkout
Select the store of your choice
Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued.
Who can collect my Collect In-Store order?
I was using my own MY GUCCI account
- A form of ID
- A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
- A completed authorization form which can also be emailed in advance to the store
- A digital or physical copy of the ready-to collect email
Gifts
How do I send a gift?
What Gifting Services does Gucci offer?
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.
Complimentary Gift Wrap
All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice.
Personalization
Gucci offers personalization options to give your item a unique customized finish.
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.
Can I personalize my gift?
Can I order corporate gifts on the website?
For full terms and conditions applicable to corporate gifts, please Contact Us.
Can I exchange or return an item gifted to me by someone else?
Pflege und Reparaturen
Bietet Gucci einen After-Sales-Service für seine Produkte an?
Gucci bietet Pflege- und Reparaturservices für Produkte an, die auf Gucci.com, in Gucci Stores und bei autorisierten Gucci Händlern gekauft wurden.
An wen kann ich mich wenden, wenn ich Hilfe zu meinem Gucci Produkt benötige?
Gucci bietet Reparaturen für Produkte an, die auf Gucci.com, in Gucci Stores und bei autorisierten Gucci Einzelhändlern gekauft wurden.
Hilfe und Service erhalten Sie:
• Bei dem autorisierten Gucci Einzelhändler, bei dem Sie das Produkt gekauft haben, oder in einem beliebigen Gucci Store
• Beim Gucci Kundendienst.
Informationen zu Gucci Uhren finden Sie im folgenden Abschnitt.
An wen kann ich mich wenden, wenn ich Hilfe zu meiner Gucci Uhr benötige?
Wenn Sie Hilfe oder einen Service zu Ihrer Gucci Uhr benötigen, können Sie wie folgt vorgehen:
• Suchen Sie einen Händler oder einen autorisierten Service auf, der unter folgendem Link aufgeführt ist.
• Kontaktieren Sie den Gucci Kundenservice.
Gucci bietet eine internationale, zweijährige Garantie für alle Uhren, die auf Gucci.com, in Gucci Stores und bei autorisierten Gucci Händlern gekauft wurden.
Für Premium-Uhren und High Watchmaking Kollektionen* bietet Gucci erweiterte After-Sales-Services an:
- Eine internationale, fünfjährige Garantie auf Premium-Uhren.
- Eine internationale, achtjährige Garantie auf High Watchmaking Kollektionen, die außerdem zusätzliche Services beinhalten.
Die vollständigen Garantieinformationen zu Gucci Uhren finden Sie hier.
* Bitte beachten Sie, dass unsere Premium-Uhren in ausgewählten Stores und die High Watchmaking Kollektionen exklusiv bei speziellen Veranstaltungen erhältlich sind.
GUCCI GARANTIEZERTIFIKATE
In Übereinstimmung mit Guccis Verpflichtung, seine Umweltauswirkungen zu verringern, wird Gucci bei allen Uhren, die nach dem 1. März 2022 gekauft werden, auf Papierprospekte verzichten und den Kunden ein digitales Zertifikat aushändigen.
Bitte besuchen Sie watchwarranty.gucci.com, um den Garantiestatus Ihrer Uhr zu überprüfen und Ihr Zertifikat herunterzuladen.
SO FINDEN SIE DIE SERIENNUMMER IHRER UHR
Gucci verwendet zur Identifizierung jeder Uhr eine eindeutige Nummer, die sogenannte Seriennummer, die aus acht Ziffern besteht.
Sie finden diese auf der Rückseite des Gehäuses Ihrer Uhr eingraviert.
Nachhaltigkeit
Verfolgt Gucci eine nachhaltige Geschäftsstrategie?
Mit unserer ganzheitlichen Perspektive auf die Welt verpflichten wir uns, unsere Umweltauswirkungen zu reduzieren und zum Schutz der Natur beizutragen, indem wir umweltfreundliche Beschaffungslösungen, Materialien und Herstellungsmethoden mit geringer Umweltbelastung sowie innovative Kreislaufkonzepte entwickeln, gleichzeitig die Rechte der Menschen unterstützen und zudem Inklusion und Respekt fördern.
Wie misst Gucci seine Umweltauswirkung?
Das beginnt bei der Auswahl und Rückverfolgbarkeit der Rohstoffe. Gucci garantiert – intern und entlang der Lieferkette – dass international anerkannte Standards für soziale und ökologische Verantwortung eingehalten werden und im Einklang mit unserem eigenen Engagement für ein ethisches und nachhaltiges Management unserer Betriebe stehen. Für mehr Details besuchen Sie unsere digitale EP&L (Environmental Profit & Loss, ökologische Gewinn- und Verlustrechnung) und lesen Sie mehr darüber auf Gucci Equilibrium.
Wo finde ich weitere Informationen über Nachhaltigkeit bei Gucci?
Gucci Equilibrium vereint all unsere Prinzipien und Maßnahmen, mit denen wir uns für ein besseres, umweltbewussteres Miteinander und unser aller Zukunft einsetzen. Für weitere Informationen besuchen Sie equilibrium.gucci.com und entdecken Sie den Instagramaccount von Gucci für soziale und ökologische Nachhaltigkeit unter instagram.com/GucciEquilibrium. Wenn Sie mehr darüber erfahren möchten, wie nachhaltig einzelne Produkte sind, finden Sie Einzelheiten auf den jeweiligen Produktseiten auf Gucci.com.
Verwendet Gucci nachhaltige Materialien und Stoffe in seinen Kollektionen?
Als Teil unseres Engagements zur Reduzierung unserer Umweltauswirkung konzentrieren wir uns darauf, Materialien mit geringer Umweltbelastung zu verwenden und nachhaltige Herstellungsprozesse für unsere Kollektionen zu fördern, während wir gleichzeitig höchste Handwerkskunst und Qualität gewährleisten. Wir beziehen unsere Rohstoffe gemäß den Standards für Rohstoffe und Herstellungsprozesse der Kering Group.
Wie werden Tierwohl und Biodiversität geschützt?
GUCCI und die Kering Group setzen sich für den Erhalt und den Schutz der biologischen Vielfalt und der Ökosystemfunktionen sowie für den Schutz des Tierwohls ein.
Verwendet Gucci echtes Fell?
Von den Tierschutzorganisationen Humane Society of the United States und LAV unterstützt, kündigte Gucci im Jahr 2017 mit der Frühling Sommer 2018 Kollektion das Verbot von Pelzen für alle seine Produkte an. Nach dieser Entscheidung trat das Haus auch dem Fur Free Retailer Program der Fur Free Alliance bei. Auf Gucci Equilibrium können Sie mehr zum Pelzverzicht von Gucci erfahren.
Wie steht Gucci zu recyceltem und Einweg-Kunststoff?
Gucci verpflichtet sich, seine Umweltauswirkung zu reduzieren und die biologische Vielfalt durch einen minimalen Einsatz von Kunststoff und durch die Auswahl nachhaltigerer Materialien zu schützen.
Neben der Einhaltung der Kering Standards for Raw Materials and Manufacturing Processes (Standards für Rohstoffe und Herstellungsprozesse von Kering) setzt Gucci bei seinen Produkten auf die Verwendung von recyceltem Kunststoff.
Welche Markenstrategie verfolgt Gucci hinsichtlich der Beschaffung von Edelsteinen und Metall?
Gucci verpflichtet sich, alle Edelsteine und Metalle, die für seine Produkte verwendet werden, nachhaltig zu beziehen. Um die Umweltauswirkungen in Verbindung mit dem Abbau und der Gewinnung neuer Rohstoffe zu verringern, hat sich das Haus verpflichtet, bei Accessoires und Schmuck bis 2025 soweit wie möglich auf die Verwendung recycelter Edelmetalle umzustellen.
Der Einkauf von Gold erfolgt bei Gucci über das Kering Responsible Gold Framework, eine innovative Lösung zur verantwortungsvollen und ethischen Beschaffung von Gold. Darüber hinaus ist Gucci Mitglied des Responsible Jewelry Council (RJC), der sich der Förderung von verantwortungsvollen, ethischen sowie sozial- und umweltverträglichen Best Practices entlang der Lieferketten für Gold, Platin und Diamanten verschrieben hat.
Verpflichtet sich Gucci zu nachhaltigen Lösungen bei Verpackungen?
Sämtliches Papier- und Pappmaterial wird aus verantwortungsvoll bewirtschafteten Quellen bezogen. Um die Wiederverwertung zu erleichtern, wird das Papier nicht beschichtet. Die Henkel der Torchon-Einkaufstasche bestehen zu 100 % aus recyceltem Polyester und werden geknotet, um den Einsatz von Klebstoff zu vermeiden und die spätere Trennung der Komponenten zu erleichtern. Staubschutzhüllen und Anzugüberzüge werden aus regenerierter Baumwolle hergestellt. Die Bänder bestehen zu 100 % aus Biobaumwolle und die Bügel aus recyceltem Polystyrol.
Wir haben unsere Verpackungen im E-Commerce optimiert, indem wir den Kunststoff beim Versand unserer Produkte durch Papier aus nachhaltig bewirtschafteten Quellen ersetzt sowie die Kartons für eine einfachere Wiederverwendung neu gestaltet haben.
Wie stärkt Gucci die Kreislaufwirtschaft?
Die Zukunftsvision von Gucci besteht darin, die Prinzipien der Kreislaufwirtschaft in den Design- und Gestaltungsprozess zu integrieren. Um diese Strategie zu unterstützen, kommen recycelte und regenerierte Materialien in allen Kollektionen vermehrt zum Einsatz. Zudem werden das Recycling und die Wiederverwendung unserer Kunststoffe auf die gesamte Lieferkette ausgedehnt. Das Haus verwendet nun auch verstärkt Fasern und Materialien, die ursprünglich aus Textilabfällen stammen, wie Garn und unbenutzte Stoffe. Besuchen Sie Gucci Equilibrium, um mehr über unsere Kreislaufinitiativen zu erfahren.
Bietet Gucci tierfreie Produkte an?
Gucci garantiert höchste Standards für das Tierwohl und erfüllt alle geltenden Gesetze und Vorschriften. Seit dem Pelzverbot im Oktober 2017 (siehe Antwort auf die Frage „Verwendet Gucci echtes Fell?“) wurde das tierfreie Angebot durch nachhaltige Optionen erweitert, darunter eine Reihe von Alternativen zu Leder wie Demetra . Dieses Material besteht zu mindestens 70 % aus pflanzlichen Rohstoffen und aus erneuerbaren Quellen (Viskose, Zellstoff, biobasiertes Polyurethan). Es wird in einer Gucci Fabrik in Italien unter Verwendung derselben Verfahren wie zum Gerben hergestellt. Dadurch wird das Material nachgiebig und robust zugleich und bietet ein geschmeidiges Finish. Seit Juni 2020 können sich Kunden auf Gucci.com über alle nachhaltigen Eigenschaften der Gucci Produkte informieren.
Wie garantiert Gucci verantwortungsvolle Praktiken in seiner Lieferkette?
Gucci garantiert – intern und entlang der Lieferkette – dass international anerkannte Standards für soziale und ökologische Verantwortung eingehalten werden und im Einklang mit unserem eigenen Engagement für ein ethisches und nachhaltiges Management unserer Geschäftsabläufe stehen. Gucci stützt sich auf ein ausgewähltes Netzwerk vertrauenswürdiger Lieferanten und arbeitet eng mit ihnen zusammen, um sicherzustellen, dass sie die Nachhaltigkeitsprinzipien und den Verhaltenskodex von Gucci einhalten. Um mehr über das Engagement von Gucci für soziale und ökologische Nachhaltigkeit in unserem gesamten Unternehmen zu erfahren, besuchen Sie Gucci Equilibrium. Dort können Sie mehr über unsere verantwortungsvolle Lieferkette und unsere Corporate Sustainability & Responsibility Policy erfahren.
CRAFT MY INITIALS
Was ist der Service für handgefertigte Initialen?
Für welche Modelle ist der Service verfügbar?
Wie funktioniert der Service?
Wie lange dauert die Anfertigung?
Wie erfolgt die Abholung meines Artikels?
Kann ich Artikel mit handgefertigten Initialen zurückgeben?
MY GUCCI Account
Contact Us
Metaverse and NFT
What is the short explanation of NFTs?
NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.
What is an NFT?
An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.
What can I do with an NFT?
Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.
What is a digital wallet and how do I get one?
A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .
How do I set up a Metamask wallet?
Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.
Why do I have to manage my own wallet?
We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.
Can you tell me more about cryptocurrency?
Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.
How do I purchase ETH (Ethereum)?
You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.
Which are the most used blockchains and what is gas?
Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.
What is an NFT marketplace?
Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.
Trust & Safety
There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).
Disclaimer
To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.
What is 10KTF Gucci Grail?
What does the 10KTF: GUCCI GRAIL MINT PASS do?
Which blockchain are these NFTs minted on?
Where can I purchase a Gucci Grail NFT?
Do the 10KTF Gucci Grail items include additional utility?
The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.
Does SUPERGUCCI include a physical element as well as an NFT?
Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.
What is the price of each SUPERGUCCI NFT?
On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.
