商品退换
如何退还商品?
您可以采用以下两种方式申请退货:
商品退换政策是什么?
如需退货,请在交货之日起30天内,将商品通过承运方寄至退货标签上的地址,或退回到此链接所列Gucci门店。
退回的商品必须符合以下要求,Gucci才能接受退货并予以退款:
- 所有商品(包括古驰美妆商品)必须保持原始状态,并附有原始标签。任何存在磨损、使用、改造或损坏痕迹的商品将不被接受。对于内衣类商品,所提供的内衣保护贴也必须保持完整。
- 对于带有退货标签的商品,仅在保留标签的情况下才支持退货。
- 定制商品或个性化定制商品一经销售,不予退换。
- 请注意,贴身衣物,包括泳装、紧身衣裤、袜子和内衣裤仅可以全新状态退回。请确保商品全新未使用,并保持商品包装以及所有标签完整。
- 椅子或非标准尺寸的家饰商品需要遵守特殊的退货说明。如果您想退回此类商品,请与我们联系。
- 在Gucci门店、Gucci奥莱店或其他零售商或分销商处购买的商品不能退回至Gucci.com。此类商品仅支持通过原始购买渠道退回。
如需了解更多信息,请参阅我们的《销售条款》。
如何更换商品?
通过承运方换货:
- 如需更换相同商品的不同尺码,请访问订单确认电子邮件中的链接,或登录并前往“我的订单”。如需进行其他类型的换货,请联系我们。
- 换货申请通过后,预付运输标签将通过电子邮件发送给您。
- 使用原始包装包好您的商品,包括棉质帆布托特包以及全部配件、说明书、标签及退货标签等。请注意,您的商品必须处于未使用的崭新状态,且保护层完好无损(如适用)。
- 打印预付运输标签并将其贴到包装上,致电退货申请邮件上注明的电话号码,或完成线上退货流程时弹出的退货感谢页面上的电话号码,直接联系承运方安排取件。您还可以通过以下链接https://mydhl.express.dhl访问“MyDHL+”,或使用DHL Express移动应用程序安排取件。首先,选择您要安排取件的国家/地区,然后使用退货标签上的运单编号,选择“安排取件”选项。
- 使用预付运输标签运输的所有退货订单均为免费。请注意,对于通过其他承运方服务退回的商品,Gucci恕不负责,我们建议使用预付标签。若出于任何原因,您没有收到或找到预付运输标签,请点击此链接联系我们。
- 您可以在预付运输标签上找到承运服务跟踪编号。您可以点击此链接https://mydhl.express.dhl访问“MyDHL+”,或使用DHL Express移动应用程序,输入此编号跟踪您的退货进度。
- 我们会在仓库收到退回的商品后的14个工作日内处理换货,并将款项原路返还至您的付款账户。请注意,若退回的商品不满足我们的退货政策,我们将把商品退还给您且不予退款。
- 退货完成后,您将收到一封确认电子邮件。请注意,购买时产生的任何运费不予退还。
请注意,线上换货仅可更换相同单品的不同尺寸。请联系我们协助您完成其他类型的换货。
对于Paypal订单,只能处理价值相同或较低的换货交易。如果您要更换价格较低的商品,我们会将多余的部分款项直接退还到您的Paypal帐户。
对于通过电汇换购价格低于先前的商品时,我们将会退还差价。反之,如果需要换购价格高于先前的商品时,则需要您补足差价。
门店换货:
- 您可以前往此链接列出的门店退还不需要的商品。
- 请用原包装装好您要退还的商品,并附上您在发货确认电子邮件中收到的数字版发票的打印版本。
- 门店的顾客咨询师将很乐意帮助您处理换货事宜。
有关更多信息,请参阅我们的《在线退货政策》。
如需更多信息或有其他问题,请联系我们。
产品信息
哪些产品可通过Gucci.com购买?
所有欧洲国家/地区 | 1-2个工作日 |
阿联酋 | 2-3个工作日 |
科威特、卡塔尔、沙特阿拉伯及其他国家/地区的偏远地区* | 3-4个工作日 |
*与我们联系以接收偏远地区的信息。
部分地区可在结账时选择“周六配送。
如果产品附有“1-3周内有货”标签,即表示该产品可以立即购买,但在1-3周内不会配送。请查看产品描述页面和结账时注明的预计配送日期。
Gucci商品产自哪里?
什么是定制商品?
定制商品仅在提交订单后开始定制。下达订单后,Gucci客服将与您联系以确认您的订单详情和付款情况,而后我们便会专门为您定制。
定制商品涵盖Décor系列的家具,包括扶手椅、床沙发凳和折叠式装饰屏风。
请注意,定制商品订单一旦成功提交,便不能取消、修改或退货退款。此类商品一经销售,不予退换。
我可以对所购单品进行个性化定制吗?
手袋、小皮件、腰带和旅行箱包
在Gucci官网或线下门店收到商品后,最多可选择六个字母,搭配自选配色,即可享受个性化烫印服务。
珠宝
部分戒指和手镯单品于门店提供字母、数字和符号刻花服务。
寻找距离您最近的门店
请注意:所有个性化定制订单在付款完成后无法取消、修改或退回。
How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?
Gucci商品均采用优质的材料、设计和工艺精制而成。“意大利创作”是Gucci品牌基因不可缺少的一部分,这是一种文化取向,是几代人积累起来的知识和和经验,也是一份沉甸甸的使命,正是它让Gucci成为全世界最受欢迎的精品品牌之一。Gucci仿冒品是Gucci正品商品的复制品或仿制品,旨在误导消费者,并且其品质可能十分低劣,不具备Gucci正品应有的细节和精湛工艺,有时可能标价更高。
我们保证通过官网Gucci.com和Gucci精品店购买的所有商品均为正品。
如果您想举报仿冒品或可疑网站,请发送电子邮件至counterfeit@gucci.com,并在邮件中尽可能详尽地提供有关仿冒商品或网站的描述性信息。
Gucci如何实现可持续发展和负责任的购物?
Gucci致力于贯彻一种可持续发展的文化,以负责任的态度对待我们社区内的人与环境。我们不断在寻找更具可持续性的材料和制造工艺,以开发对环境影响更低的商品、构想创新型解决方案,照顾那些协助我们达成目标的人。
我的Gucci x Oura指环是如何工作的,它能做什么?
它怎样监测我的身体信号?
内置的多个先进传感器共同监测关键的身体信号。为了提供准确的数据和分析,建议一直将Gucci x Oura指环佩戴在食指上,并将传感器置于手掌一侧。
每次充满电可续航7天,指环的防水性能可达100米(~330英尺)。
我可以追踪什么?
Gucci x Oura指环可以追踪睡眠、活动、心率、体温,还能预测女性经期。通过分析20余种不同的身体信号,如睡眠模式、近期活动、心率变化和体温,指环将就此提供身体状态、睡眠和活动分数。Readiness(就绪状态)旨在发现适合您身体和生活的方式,对您的身体恢复情况有深刻洞察力。
您可以在免费的Gucci x Oura应用程序(有iOS和Android版)中找到所有项目的分数。在应用程序中,有50余首关于冥想、睡眠、专注、能量提升等主题的音频录音。您听得越多,应用程序就越能确定哪些音频对您与您的身体有效。
能保证我的数据隐私吗?
您的数据将由Oura处理,根据GDPR要求和行业最佳实践进行保护,使用Spring Security、OAuth2安全认证协议和数据加密。
选择与平时戴的Gucci戒指一样的尺寸吗?
不一样,您可使用产品页上的虚拟戒指尺码测量器,帮助确定合适自己的尺寸。无论您是否已拥有一枚大小合适的戒指,是否知晓自己的Oura指环尺码(例如曾用过Oura产品),是否需要测量手指尺码或查询转换表,虚拟戒指尺码测量器均可提供多种方式供您确定Gucci x Oura指环尺码。若您仍无法确定尺码,可到访指定门店,联系专属客户顾问进行试戴,或联系我们获得指导。
什么是Oura会员资格,随购物即享吗?
Gucci x Oura指环提供终身会员资格,只需保持同一Oura账户始终活跃即可。
Gucci Authenticity Tag是否会跟踪我的位置或关联个人信息?
订单和付款
你们接受哪些付款方式?
Gucci在线购物支持以下付款方式:
*沙特阿拉伯、科威特和卡塔尔不支持PayPal付款。
Can I save a payment card on MY GUCCI account?
我的商品何时扣费?
我能否取消或修改订单?
如果您需要取消或修改订单,请尽快与我们联系。我们将尽力满足您的要求,但不能保证您的订单在提交后一定可以进行调整。已经在处理的订单不得取消或修改;您可以根据Gucci的在线退货政策进行退货。
定制商品和个性化定制商品订单提交后便无法再取消或修改。这些商品一经销售,不予退换。
配送
有哪些配送选项,运费是多少?
对于有货并可立即购买的商品(有关其他库存情况,请参见此处),您可以选择以下配送服务:
配送时间是自您的订单发货之时起的预估时间,并非下单时间
配送服务 - 费用 | 自发货起的配送预估时间 |
快递 免费 | 所有欧洲国家/地区:1-2个工作日 阿联酋:2-3个工作日 科威特、卡塔尔、沙特阿拉伯及其他国家/地区的偏远地区*:3-4个工作日 |
为什么我近期购买的单品没有使用新的环保包装?
大部分在Gucci.com下达的订单产品,均会以创新演绎的复古风格绿色包装系列进行包装。这些包装的设计和采购均秉持保护地球环境的理念,可全部回收利用,并方便装入可重复使用的Gucci棉质帆布购物袋中。为了践行Gucci减少碳足迹的承诺,各门店和仓库将在用完剩余的象牙白礼品盒后,使用这款全新环保包装。
如何使用到店自取服务?
结账时,您可以在选择配送方式时选择到店自取。遵循三个简单步骤,就可在, 门店享受新的免费配送方式。
- 添加商品至您的购物袋
- 结账时选择到店自取的配送方式
- 选择门店
您的订单寄放到店后,我们会通知您何时可以取货。您将有14天时间前往精品店取货,无需预约,只需在抵店后告知客户顾问,他们将指导您完成整个过程。如果在此期间您未到店取货,您的订单将被取消并退款。
谁可以取走我的到店取货订单?
我使用的是本人的MY GUCCI账户
您需要携带确认取货电子邮件以及身份证明。
我使用的不是本人的MY GUCCI账户,但账单明细中使用的是我的姓名
您需要携带确认取货电子邮件以及身份证明。
以上情况均不适用
您需要出示以下信息:
- 身份证明
- MY GUCCI账户持有人或账单信息中相关人员的身份证明原件或电子版
- 填写完整的授权表,您也可以通过电子邮件提前将授权表发给门店(可在此处下载)
- 确认取货电子邮件副本或复印件
Gifts
How do I send a gift?
What Gifting Services does Gucci offer?
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.
Complimentary Gift Wrap
All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice.
Personalization
Gucci offers personalization options to give your item a unique customized finish.
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.
Can I personalize my gift?
Can I order corporate gifts on the website?
For full terms and conditions applicable to corporate gifts, please Contact Us.
Can I exchange or return an item gifted to me by someone else?
Care and Repair
Does Gucci offer after sales services for its products?
Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
If you need assistance or service, you may:
• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.
• Contact Gucci Client Services.
For Gucci watches, please refer to the section below.
Who can I contact for assistance with my Gucci watch?
If you need assistance or service on your Gucci watch, you may:
- Visit any retailer or authorized service center listed at the following link.
- Contact Gucci Client Services.
Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services:
- A five-year international warranty on Premium Watches collection.
- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.
Complete warranty information on Gucci watches is available by clicking here.
*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events.
GUCCI WARRANTY CERTIFICATES
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate.
Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate.
HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers.
You can find it engraved on the back of the case of your watch.
Sustainability
Has Gucci adopted a sustainable business strategy?
In che modo Gucci misura il proprio impatto ambientale?
Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.
在哪里可以找到更多关于古驰可持续发展的信息?
Gucci Equilibrium古驰平衡计划将品牌所坚持的原则与所采取的行动统一,守护全人类的共同未来。欲了解更多信息,请前往equilibrium.gucci.com,或通过instagram.com/GucciEquilibrium探索Gucci Instagram官方账号,了解品牌为实现社会和环境可持续所做的努力。官网上每件商品的详情页面将突出显示我们商品的可持续特征
古驰是否在其系列中使用可持续性材料和面料?
作为减少环境影响承诺的一部分,我们致力于在各个系列中选用环保材料,促进可持续制作流程,同时始终确保卓越的工艺和质量。我们的原材料采购符合开云集团针对原材料和制作流程设立的标准。
如何保护动物福利和生物多样性?
古驰和开云集团致力于维持和保护生物多样性和生态系统功能,尊重动物福利。
古驰是否使用真正的毛皮?
在美国人道协会和意大利动物权益组织的支持下,2017年,古驰宣布自2018春夏系列起全面停用皮草。发布这一决定后,古驰也加入了国际反皮草联盟的零皮草销售厂商计划。欢迎访问Gucci Equilibrium古驰平衡计划,了解古驰零皮草政策。
古驰对可回收塑料和一次性塑料的立场是什么?
古驰承诺使用更多的可持续性材料,尽可能减少塑料的使用,从而减少对环境的影响,保护生物多样性。
古驰关于珍稀宝石和金属采购的品牌战略是什么?
古驰致力于以可持续的方式采购商品所需的珍稀宝石和金属。为了减轻开采和提取原生原料对环境的影响,古驰致力于在2025年之前最大限度地使用可回收贵金属制作配饰的配件及珠宝。
古驰恪守开云责任黄金框架采购黄金,这是一种负责任且符合道德规范的创新型黄金采购方式,古驰同时也是责任珠宝业委员会(RJC)的成员,该委员会的使命是在整个黄金、铂金和钻石供应链中促进负责任、符合道德、社会和环境规范的最佳实践。
古驰在包装使用方面是否作出可持续发展承诺?
所有纸张和硬纸板均源自可靠的管理来源。为了在其使用寿命结束时便于回收,这些纸张未进行涂层加工。购物袋的提手为拧花设计,由100%再生聚酯纤维制成,且手工打结方式有效避免使用胶粘剂及其他易分解材料。防尘袋和西装防尘套采用再生棉制成。丝带由100%棉制成,衣架采用回收的聚苯乙烯制成。
我们已经优化了电商渠道的包装,不再使用塑料,取而代之的纸张均来自可持续管理的来源,重新设计的包装盒还可供重复使用。
古驰如何促进循环经济?
古驰对未来的愿景是将循环经济的原则融入设计和创作过程。为了支持这一战略,所有系列都已着重使用可回收和可再生材料,并在整个供应链中扩大塑料的可回收和再利用。品牌还增加了工业后纺织废料中纤维和材料的使用,如纱线和未使用的面料。欢迎访问Gucci Equilibrium古驰平衡计划,了解有关循环计划的更多信息。
古驰是否提供不含动物成分的商品?
古驰保证最高标准的动物福利,并遵守所有适用的法律和法规。自2017年10月停用皮草以来(见“古驰是否使用真正的毛皮?”常见问题解答),不含动物成分的商品已经拥有更多可持续的选择,包括使用皮革替代品,如创新可持续材料Demetra。这种材料含有至少70%的植物原料和可再生资源(粘胶纤维、木浆、生物基聚氨酯),由古驰的意大利工厂生产,采用与鞣制技法相当的工艺,使其具备柔软及可延展的优良特性。从2020年6月起,顾客可以通过古驰官网了解古驰商品的所有可持续发展特征。
古驰如何保证在其供应链中实施负责任的做法?
古驰保证在内部和供应链方面尊重国际公认的社会和环境责任标准,坚持我们对商业道德和可持续管理的承诺。古驰与信赖的供应商网络密切合作,并确保其遵守古驰可持续发展准则和道德标准。欲进一步了解关于古驰在整个业务中对社会和环境可持续发展的承诺,请访问Gucci Equilibrium古驰平衡计划,阅读我们负责任的供应链相关信息,详细了解《企业可持续发展与责任政策》。
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Metaverse and NFT
What is the short explanation of NFTs?
NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.
What is an NFT?
An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.
What can I do with an NFT?
Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.
What is a digital wallet and how do I get one?
A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .
How do I set up a Metamask wallet?
Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.
Why do I have to manage my own wallet?
We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.
Can you tell me more about cryptocurrency?
Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.
How do I purchase ETH (Ethereum)?
You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.
Which are the most used blockchains and what is gas?
Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.
What is an NFT marketplace?
Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.
Trust & Safety
There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).
Disclaimer
To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.
What is 10KTF x Gucci?
A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, the House joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.
What does a Mint Pass do?
A Mint Pass grants holders the ability to mint an NFT from the 10KTF x GUCCI collection. This Mint Pass will come in the form of a Digital Magic Globe, gifted by the House to Wagmi-san and their respective communities. The Magic Globe is a single-use Mint Pass that will expire on March 18th at 11:55 PM PT.
What are the drop mechanics?
The drop will happen in 4 phases:
▪ Allowlist registration beginning on Mar 9th, 2022 at 10 AM PT and ending on March 11th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Allowlist) – March 14th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Reserve List) - March 15th (if applicable).
▪ Mint Pass Redemption – March 16th at 10 AM PT to March 18th at 11:59 PM PT.
▪ Final NFT Reveal – March 23rd
What are you able to mint using your Mint Pass?
Your Mint Pass will transform to a unique and personalized NFT envisioned by Gucci and carefully crafted by Wagmi-san.
How do I redeem my Mint Pass?
In order to redeem your Mint Pass you will need at least one Mint Pass and one NFT belonging to one of the NFT projects listed below (the “NFT Projects”). Once you redeem your Mint Pass, you’ll receive a placeholder while Wagmi-san is crafting your unique and personalized NFT, which will be revealed on March 23rd. You will then have to burn the Mint Pass in order to redeem. The NFT Projects include:
1. World of Women
2. Gutter Cat Gang
3. Cool Cats
4. 0N1 Force
5. Bored Ape Kennel Club
6. Bored Ape Yacht Club
7. Mutant Ape Yacht Club
8. Pudgy Penguins
9. Forgotten Runes Wizards Cult (excluding Forgotten Souls)
10. CrypToadz
11. Wolf Game
What if I do not redeem my Mint Pass in time?
Your Mint Pass will expire on March 18th, 2022 at 11:55 PM PT and will no longer be valid to redeem.
What if I decide not to redeem my Mint Pass during the Redemption Period?
You have the option to transfer or sell your Mint Pass during the Redemption Period, but it will expire on March 18th, 2022 at 11:59 PM PT and will no longer be valid.
Can I redeem multiple Mint Passes using the supported NFT Projects?
Up to two Mint Passes can be redeemed using each supported NFT Project.
What are the allowlists for the drop?
There are three allow lists: (1) a 10KTF Discord community allowlist; (2) a GUCCI Discord community allowlist; and (3) an NFT Projects allowlist Mint Passes are available to eligible participants via allowlist verification process powered by premint.xyz.
Quand puis-je m’inscrire sur une liste d’autorisation ?
Vous pouvez vous inscrire sur une liste d’autorisation sur 10KTF.com/shop à partir du 9 mars à 18h00 (heure de Paris) jusqu’au 11 mars à 18h00 (heure de Paris).
Qui peut s’inscrire sur une liste d’autorisation ?
Il existe plusieurs façons de s’inscrire sur les listes d’autorisation :
L’inscription à une liste d’autorisation me garantit-elle d’obtenir un Mint Pass ?
Non. Les inscriptions sur la liste d’autorisation seront recueillies par premint.xyz, qui vérifiera si vous êtes éligible et décidera à l’aveugle quel participant éligible pourra acheter un Mint Pass le 9 mars. Ni GUCCI ni 10KTF ne déterminent qui est admis sur une liste d’autorisation.
Figurer sur une liste d’autorisation est-il le seul moyen d’obtenir un Mint Pass ?
Certains Mint Pass pourront être obtenus par d’autres moyens. Voir ci-dessous.
Combien de Mint Pass seront délivrés ?
Au total, 5 000 Mint Pass seront délivrés :
Comment les 1 950 Mint Pass de la liste d’autorisation des propriétaires de projets NFT seront-ils répartis ?
Les 1 950 places sur la liste d’autorisation des propriétaires de projets NFT seront attribuées au prorata du nombre d’inscriptions sur chacune des 11 listes. Par exemple, si 10 % du total des inscriptions proviennent de la communauté Bored Ape Yacht Club, alors 195 des 1 950 places totales de la liste d’autorisation seront attribuées à cette communauté.
Comment savoir si j’ai été admis sur une liste d’autorisation ou sur la liste de réserve ?
Après votre inscription, vous pourrez revenir sur 10ktf.com/shop le 10 mars pour savoir si vous avez été admis sur l’une ou l’autre de ces listes.
Puis-je m’inscrire sur plusieurs listes d’autorisation ?
Chaque adresse de portefeuille enregistrée ne peut se voir attribuer qu’une seule place sur une liste d’autorisation.
Qu’est-ce que la liste de réserve ?
Une fois que 3 950 inscrits ont été sélectionnés par premint.xyz pour la liste d’autorisation, d’autres inscrits peuvent être sélectionnés pour la liste de réserve. Si vous êtes sélectionné pour la liste de réserve, vous aurez la possibilité d’acheter des Mint Pass non réclamés le 15 mars 2022.
Sur quelle blockchain ces NFT sont-ils mintés ?
Les NFT 10KTF x GUCCI sont mintés sur la blockchain Ethereum.
Où puis-je acheter un Mint Pass ?
Toutes les ventes principales sont réalisées uniquement sur 10KTF.com/shop.
Que dois-je faire si je possède l’un des projets NFT concernés, que je veux vraiment un Mint Pass, mais que je n’ai pas été retenu sur la liste d’autorisation ?
Les détenteurs de Mint Pass ont la possibilité de vendre ou de transférer leurs Mint Pass sur les marchés secondaires entre le 14 et le 18 mars.
Les articles 10KTF Gucci Grail ont-ils une utilité supplémentaire ?
Le Mint Pass 10KTF Gucci Grail est un Mint Pass à usage unique qui n’offrira aucun avantage futur autre que l’accès au NFT 10KTF Gucci Grail. Cependant, en plus de posséder un NFT unique fabriqué par Wagmi-san et conçu par Gucci, posséder un NFT 10KTF Gucci Grail peut vous permettre d’accéder à de futures attributions ou fonctionnalités incluses dans les feuilles de route Vault et 10KTF. Pour plus d’informations, rejoignez les serveurs officiels GucciVault et 10KTF sur Discord.
Est-ce que SUPERGUCCI comprend un élément physique et un NFT ?
Oui, la possibilité de demander une statue en céramique artisanale est incluse avec chaque NFT. Pour la première attribution, toute personne qui disposait du Janky NFT dans son portefeuille le 17 juin 2022 a pu décider de réclamer ou non une statue. L’élément physique restera facultatif pour la deuxième attribution de NFT.
Quel est le prix de chaque NFT SUPERGUCCI ?
Le 1er février 2022, la première attribution de NFT avec Janky a été mintée à 1,5 ETH. Il est actuellement possible de l’acheter sur des places de marché secondaires telles qu’OpenSea, où les prix varient. La deuxième attribution, avec Guggimon, est délivrée gratuitement à tous ceux qui ont obtenu un NFT lors de la première attribution SUPERGUCCI.