Complimentary Exchanges & Returns

A dedicated Gucci Client Advisor is available to help with your exchange:

1. Contact us by phone 1.877.482.2430 or by live chat (Monday – Saturday from 9AM to 11PM EST, Sunday from 10AM to 9PM EST)
2. Once the exchange has been submitted, a confirmation will be emailed with a QR code and a prepaid shipping label attached
3. Pack the item(s) you wish to exchange in the original packaging. Please note the item(s) included in the package must match those you selected while generating the exchange request
4. Please proceed with choosing one of the following options:

• Access prepaid shipping label in your exchange confirmation email, or
• Access prepaid shipping label QR code in your exchange confirmation email

5. For printed label returns, print the prepaid label and attach it to the package. For QR code returns, bring your package to the nearest shipping center and a team member will print your label using the QR code
6. Follow the instructions in the exchange confirmation email to either call to schedule a pickup or to bring the package to the nearest shipping center. All returns shipped using the prepaid shipping label or QR code are complimentary
7. Once received in the warehouse, exchanges will be processed within approximately 7-10 business days. You will receive an email confirmation when your new order is shipped. Please note any shipping charges incurred at the time of the original purchase are non-refundable
8. Once completed, you can follow your item's progress using the tracking number on this label. You will receive an email confirmation when your exchange has been completed.

Follow these instructions for a seamless exchange in person at your nearest Gucci Store:

1. You may exchange your item at any Gucci store (excluding Gucci outlet stores). Merchandise cannot be returned to department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc. Visit the following link to locate your nearest Gucci Store
2. Bring your exchange in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. Merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange. Please note exchanges are subject to merchandise availability.

A dedicated Gucci Client Advisor is available to help with your return:

A dedicated Gucci Client Advisor is available to help with your return:

1. Contact us by phone 1 877 482 2430 or by live chat (Monday–Saturday from 9AM to 11PM EST, Sunday from 10AM to 9PM EST)
2. Pack the item(s) you wish to return in the original packaging. Please note the item(s) included in the package must match the ones you selected when you generated the exchange request
3. Please proceed by choosing one of the following options:

• Access the prepaid shipping label in your return confirmation email, or
• Access the prepaid shipping label QR code in your return confirmation email

3. For printed label returns, print the prepaid label and attach it to the package. For QR code returns, bring your package to the nearest shipping center and a team member will print your label using the QR code
4. Follow the instructions in the return confirmation email to either call to schedule a pickup or to bring the package to the nearest shipping center. All returns shipped using the prepaid shipping label or QR code are complimentary
5. Track the return shipment through the confirmation email, through your MY GUCCI account or via the tracking number on the printed shipping label
6. Once received in the warehouse, returns will be processed within approximately 7–10 business days and credited back to the original form of payment. You will receive a confirmation email when your return has been completed. Please note it may take up to 10–15 business days for the funds to be available in your account and that any shipping charges incurred at the time of purchase are non-refundable

Follow these instructions for a seamless return in person at your nearest Gucci Store:

1. You may return your item to any Gucci store (excluding Gucci outlet stores). Merchandise cannot be returned to department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc. Visit the following link to locate your nearest Gucci Store
2. Bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. Merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for a return
3. Refunds will be credited back to the original form of payment. Please note it may take up to 10-15 business days for the funds to be available in your account and that any shipping charges incurred at the time of purchase are non-refundable

You have 30 days from the date of delivery to return or exchange your item. Please ensure that the item is in its original condition, unused, and with all tags attached.

Items that cannot be returned or exchanged include:

• Personalized or customized products
• Made-to-Order items
• Perishable goods (such as fragrances once opened)

Please check the specific return policy for each product category on our website or contact us for more information.

Once we receive your return, we will process it within 7-10 business days. You will receive an email notification confirming the receipt and processing of your return. You can also track the status of your return by logging into your My Gucci account and viewing the return details under the "My Orders" section.

Refunds will be processed to the original method of payment. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.