FREQUENTLY ASKED QUESTIONS

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery window:

For other availabilities, please see below:

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator. 

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

Welcome to Vault, the online concept store created by Gucci. The name evokes an air of magic, denoting the presence of precious objects that represent a love for beauty, dreams, passion, the search for ideas that go beyond the confines of time and space; a testament to the belief that past, present and future can co-exist through the power of the imagination. Vault’s virtual shelves, already home to a distinctive combination of rare vintage Gucci finds and new creations by handpicked designers, now also welcomes a wider offering of noteworthy brands dear to the House through exclusive capsule collections or curated selections. Speaking to its highly experimental ethos, Vault represents Gucci’s presence in the metaverse by playing host to a series of crypto-based projects, including NFT drops such as the SUPERGUCCI collaboration with SUPERPLASTIC.

Every vintage Vault item has been selected by Gucci archivists for its particularity and character, and then reconditioned by in-house artisans. Because of their exclusivity, vintage items are one-of-a-kind, only available once and numbered to coincide with the year of the drop—a detail that further emphasizes their very limited availability. New vintage pieces are regularly added with a limited total each year. Due to every item's unique nature, each piece will only be available once and will not return to the site.

An ever-evolving space, Vault encompasses many different forms of collaboration, resulting in an offering that goes increasingly beyond the traditional. Inspired by the magnificent, multimedia concept stores from the ‘90s, Vault is a repository that sells creations from handpicked designers and exclusive capsule collections or curated selections from noteworthy brands dear to Gucci. The unique mix of pieces drop regularly on the site, creating an ever-expanding universe.

Gucci accepts the following forms of payment for online purchases:  

1. Visa  
2. Mastercard  
3. American Express  
4. PayPal

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.

At this time, we only accept one form of payment per order.

For most items (excluding Made to Order, personalized items), you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

You may purchase up to five items per style. 

For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. For assistance with placing an order, please Contact Us. 

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.  

Made to Order and personalized items, including monogramming and DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.

Please note, Vault items are one-of-a-kind or have a very limited stock. We do not guarantee product reservation during the checkout process.

Holiday shipping: if you place your order by December 11th at 1PM EST you will receive your item by December 24th with both ship to home and Collect In-Store. 

Canada
 

United States

Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm. An adult signature will be required upon delivery. Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control. 

Pre-order, Back-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Standard Shipping once they become available.   

Embossed items will ship through Premium Express. Please allow 3-4 business days for your order to be delivered. 

All your duties and estimated taxes are included in the final total displayed at checkout. Canadian import duties are covered by Gucci, so you won’t have to pay anything more to receive your order. 

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby FedEx location for pickup.

FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse. 

The following delivery restrictions apply:

• Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of Canada. To bill an order to your APO/FPO address, please Contact Us. 
• Items purchased from the Canada Gucci website may only be shipped within Canada for delivery to a Canadian address. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you. 
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 

At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

• Add your item to your shopping bag
• Choose Collect In-Store as your delivery method at checkout
• Select the store of your choice

To collect your order, please bring:

• Your government-issued photo ID
• Ready for Collection email

Matching the one-of a-kind status of the vintage selection, each product comes in tailor-made packaging specially created to reflect their design. Crafted from a precious and luxurious-feeling fabric, your item will be treasured in special boxes that become true collector items themselves. Following Vault's geometric theme, the outside of the packaging is defined by different shapes and patterns, while the inside is embossed with the identification number of your item and holds an exclusive dust bag. Please note, items can only be refunded if sent with the original receipt or invoice, in their original packaging, with labels attached and in the same condition that you received them in. 

Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.

To facilitate a seamless process and a timely refund, please follow the return instructions below:

Return by mail:

1. Start the return process by:
- Clicking here,
- Selecting “Return this Item” from your MY GUCCI account under Order Details,
- Clicking through your delivery confirmation email, or
- Contacting a Client Advisor.
2. Pack the item(s) you wish to return in the original packaging.
3. Once your return request has been approved, please proceed with choosing one of the following options:
- Download your prepaid shipping label from your MY GUCCI account or
- Access prepaid shipping label in your return confirmation email.
4. Print the prepaid shipping label and attach it to the package.
5. Contact the courier at +1.800.463.3339 to schedule a pickup and shipment of your return. All returns shipped using the prepaid shipping label are complimentary.
6. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.

 Return in store:

You may return your item to our Gucci locations in Vancouver or Toronto.

• Toronto Flagship: 130 Bloor Street West, Suite 102, Toronto, Ontario M5S 1N5, Canada
• The Fairmont Hotel Vancouver: 900 Georgia St., Vancouver, British Columbia,  V6V 2W6, Canada
• West Edmonton Mall: 8882 170 St. Suite 2567, Edmonton, Alberta, T5T 4J2, Canada
• Merchandise cannot be returned to Gucci Outlets or department stores such as Nordstrom or Holt Renfrew.
• Please bring the item(s) you wish to return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
• Refunds for online orders will be issued after our store team has initiated your refund request with our Client Services team. Once received, refunds will be processed within 7-10 business days. You will receive an email confirmation when your refund has been completed.
• Refunds will be credited back to the original form of payment. Please note, shipping fees are non-refundable. 

Please note, all items included in the package must match those you selected while generating your prepaid shipping label.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

Items must be returned in their original condition within 30 days from the date of delivery. They can be shipped to the address listed on the return shipping label, or you may visit our Gucci locations in Toronto or Vancouver.

• Beauty products may only be returned if unopened within 10 days from the date of delivery.
• All items must be in original condition with original tags attached. All merchandise - including Gucci Beauty - that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
• Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
• Due to the intimate nature of swimwear, tights and lingerie, these products should be tried on wearing your own clothing underneath.
• Made to Order, DIY, personalized items and lingerie products are final sale and cannot be returned.
• Please note, our mailing returns facilities can only accept merchandise purchased through Gucci.com. Items purchased at retail stores, department stores or Gucci Outlets may only be returned to the store of the original purchase.

All items must match those identified in return request.

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to any Gucci store in Canada (excluding Gucci outlet stores or department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.). To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. 

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used.

Once a personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

If you purchased your item before 28 February 2023, you may return it at this link. https://returns.eshopworld.com.
If you wish to return a Vault item purchased after 28 February 2023, please follow one of the below*:

• Use this dedicated page 
• Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days. 
• Contact us to make a return with the assistance of our Client Advisors.

*Please note that we cannot offer the in-store return service for any Vault items. Before starting, you should pack your item into its original packaging including the cotton tote, any accessories, booklets, labels and the return tag. Vault Vintage items will be accepted only if returned with their original packaging. Refunds will be credited back to the original payment method. If you need any further assistance, please contact us. 

Due to the limited availability of products, Vault items cannot be exchanged. If you wish to make a return, please consult the “Return a Vault item” section or contact us.

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. 

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

For full terms and conditions applicable to corporate gifts, please Contact Us. 

Sustainably sourced and completely recyclable materials have been brought together to form an innovative packaging that is imbued with a vintage-inspired effect. From its thoughtful construction to its embossed green design, the packaging furthers Gucci’s mission to continue making positive change well after your purchase. 

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

• Visit the Gucci authorized retailer where the product was purchased or any Gucci store
• Contact Gucci Client Services
• Mail the product to one of our Canadian Service Centers:

1. 130 Bloor Street West, Suite 102, M5S 1N5, Toronto, Ontario, Tel 416.963.5127
2. The Fairmont Hotel Vancouver, 900 West Georgia Street, V6C 2W6, Vancouver, British Columbia, tel 604.488.0320

Please enclose a detailed repair request, your contact information, and original sales slip with your item.

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

• Your time piece securely packaged and ready to be shipped via secured mail to our Service Center: TimeRevolution.com, 5250 Solar DR., Unit # 30, Mississauga, ON L4W 0G4, Tel 905 282 1921
• A detailed repair request, including the type of repair needed
• Your contact information, including name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt

• Your time piece securely packaged 
• A detailed repair request, including the type of repair needed
• Your contact information, including your name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt

Vault offers specialized online support for any questions you have about your new purchase, including after care. To use this service, please contact a dedicated Client Advisor. Please note that proof of purchase will be necessary to receive assistance for products purchased on Vault.

Each rare and beautiful piece from Vault tells a unique story, narrated by the characteristics that it has developed over time. Selected by the Creative Director and Gucci archivists for their particularity and character, each item has been sanitized and reconditioned by in-house artisans. Throughout this process, utmost care has been taken to restore the item with respect to its original features.

As soon as you hold a piece of the Vault, you begin to write a new chapter of its story—the beginning of a relationship that connects each owner with the next. While each item has been reconditioned by in-house artisans, each mark, crease or abrasion is a part of the item's story, the element that makes it like no other that should be expected and treasured. A selection of items has been hand-painted with a personalized design created by Gucci, making them truly one-of-a-kind pieces. Please refer to each item's product description page to find out if an item has been through this process.

 "我们一向秉持全面的世界观，致力于减少对环境的影响，开发环保型采购方案、环保材料、制作方式和循环创新。同时，我们支持人们行使他们的权利，并倡导包容和尊重。

从原材料的选择和可追溯性开始，古驰保证在内部和供应链中尊重国际公认的社会和环境责任标准，坚持我们对商业道德和可持续管理的承诺。请浏览古驰数字版环境损益（EP&L）核算表了解详情，欢迎访问Gucci Equilibrium古驰平衡计划，探索更多内容。

Gucci Equilibrium古驰平衡计划将品牌所坚持的原则与所采取的行动统一，守护全人类的共同未来。欲了解更多信息，请前往equilibrium.gucci.com，或通过instagram.com/GucciEquilibrium探索Gucci Instagram官方账号，了解品牌为实现社会和环境可持续所做的努力。官网上每件商品的详情页面将突出显示我们商品的可持续特征

 作为减少环境影响承诺的一部分，我们致力于在各个系列中选用环保材料，促进可持续制作流程，同时始终确保卓越的工艺和质量。我们的原材料采购符合开云集团针对原材料和制作流程设立的标准。

 古驰和开云集团致力于维持和保护生物多样性和生态系统功能，尊重动物福利。

 在美国人道协会和意大利动物权益组织的支持下，2017年，古驰宣布自2018春夏系列起全面停用皮草。发布这一决定后，古驰也加入了国际反皮草联盟的零皮草销售厂商计划。欢迎访问Gucci Equilibrium古驰平衡计划，了解古驰零皮草政策。

古驰承诺使用更多的可持续性材料，尽可能减少塑料的使用，从而减少对环境的影响，保护生物多样性。

古驰致力于以可持续的方式采购商品所需的珍稀宝石和金属。为了减轻开采和提取原生原料对环境的影响，古驰致力于在2025年之前最大限度地使用可回收贵金属制作配饰的配件及珠宝。

古驰恪守开云责任黄金框架采购黄金，这是一种负责任且符合道德规范的创新型黄金采购方式，古驰同时也是责任珠宝业委员会（RJC）的成员，该委员会的使命是在整个黄金、铂金和钻石供应链中促进负责任、符合道德、社会和环境规范的最佳实践。

所有纸张和硬纸板均源自可靠的管理来源。为了在其使用寿命结束时便于回收，这些纸张未进行涂层加工。购物袋的提手为拧花设计，由100%再生聚酯纤维制成，且手工打结方式有效避免使用胶粘剂及其他易分解材料。防尘袋和西装防尘套采用再生棉制成。丝带由100%棉制成，衣架采用回收的聚苯乙烯制成。

我们已经优化了电商渠道的包装，不再使用塑料，取而代之的纸张均来自可持续管理的来源，重新设计的包装盒还可供重复使用。 

古驰对未来的愿景是将循环经济的原则融入设计和创作过程。为了支持这一战略，所有系列都已着重使用可回收和可再生材料，并在整个供应链中扩大塑料的可回收和再利用。品牌还增加了工业后纺织废料中纤维和材料的使用，如纱线和未使用的面料。欢迎访问Gucci Equilibrium古驰平衡计划，了解有关循环计划的更多信息。

古驰保证最高标准的动物福利，并遵守所有适用的法律和法规。自2017年10月停用皮草以来（见“古驰是否使用真正的毛皮？”常见问题解答），不含动物成分的商品已经拥有更多可持续的选择，包括使用皮革替代品，如创新可持续材料Demetra。这种材料含有至少70%的植物原料和可再生资源（粘胶纤维、木浆、生物基聚氨酯），由古驰的意大利工厂生产，采用与鞣制技法相当的工艺，使其具备柔软及可延展的优良特性。从2020年6月起，顾客可以通过古驰官网了解古驰商品的所有可持续发展特征。

古驰保证在内部和供应链方面尊重国际公认的社会和环境责任标准，坚持我们对商业道德和可持续管理的承诺。古驰与信赖的供应商网络密切合作，并确保其遵守古驰可持续发展准则和道德标准。欲进一步了解关于古驰在整个业务中对社会和环境可持续发展的承诺，请访问Gucci Equilibrium古驰平衡计划，阅读我们负责任的供应链相关信息，详细了解《企业可持续发展与责任政策》。

 创建Gucci账户，您可以： 

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Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

 如果对产品或在线购物有任何疑问，请致电+44 2074951445 或发送电子邮件至assistance@uk-onlineshopping.gucci.com联系我们。我们的客户服务人员从周一至周六上午9点至晚上10点 ,周日上午10点至晚上10点（欧洲中部时间）提供电话咨询服务。

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.