






グッチの製品は、厳選された最高級の素材を用いて経験豊かなイタリアの職人により作られています。製品を長くお楽しみいただけるよう、お取扱いには十分お気を付けください。
- ドライクリーニングにお出しください。
- 石油系の洗剤は使用しないでください(合成洗剤 / 中性洗剤)。
- アイロンは低温で、製品の裏面にかけてください。
Shipping Info
The Gucci official online store offers complimentary delivery on an all products within Japan. You can even choose your delivery date and receive deliveries on weekends or public holidays (excluding the New Year holiday) and collect your item in store.
Express service (next-day delivery) — Optional service with additional charge Conditions very depending on the delivery destination, so please take note of the following.
- Delivery fee: flat fee of JPY 800
- Limited to items shown as in stock
- Weekend and public-holiday delivery available
1. Express Kanto: Tokyo Prefecture, Kanagawa Prefecture, Saitama Prefecture, Chiba Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Yamanashi Prefecture (excludes outlying islands)
- Orders placed 0:00–8:00 Monday–Sunday will be delivered from 18:00–20:00 on the same day
- Orders placed 8:00–23:59 Monday–Sunday will be delivered from 18:00–20:00 on the next day
2. Express Honshu: Honshu Area (excludes Tottori, Shimane, Okayama, Hiroshima, and Yamaguchi prefecture as well as outlying islands and other specific areas)
- Orders placed 0:00–13:00 Monday–Sunday will be delivered the next day
- Orders placed 13:00–23:59 Monday–Sunday will be delivered in two days
Collect In-Store.
For Collect In-Store orders, you can return or exchange your purchase within 20 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.
Please note that Collect in Store services are not available for Beauty and Made-to-Order products.
If you have any questions about shopping and services on the Gucci official online store, please feel free to contact us using the details below.
Gucci Client Services
Email: assistance@jp-onlineshopping.gucci.com
Freephone: 0120-99-2177
Open: 10:00–20:00
Try-at-home Service
Try at home service allows you to try on multiple products or the same product in different sizes in the comfort of your own home.
You may request to try up to 3 items at a time, whose retail price totals to 500,000 yen (tax included).
- Please select the products you wish to try on gucci.com and add them to your "shopping bag". We allow Try & Buy service for up to 500,000 yen (tax included) for 3 products at a time. The product page must display "In stock".
- You will be contacted by email with a summary of the service and shipping details. Once you reply to this email, giving your consent, we will send your items out for delivery. The credit card information will be only used to confirm the credit of the product price. Please be assured that the payment will not occur until the order is confirmed.
- You can enjoy free shipping on your order, which will be delivered to the address associated with your credit card.
*Please note this service may be suspended or unavailable without prior notice for certain types of products or depending on stock.
Try-at-home service is not available for Beauty and Made-to-Order products.
Please refer to the following website for detailed instructions and precautions regarding the try-at home service.
Here
If you have any questions or concerns, please contact our client service:
- Email: assistance@jp-onlineshopping.gucci.com
- Toll free number: 0120-99-2177
구찌 패키지


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