Gucci Product Care provides repair and maintenance services for your Gucci pieces. In order to ensure the best treatment for your items, specialists will carry out each repair—from reinforcement and dyeing to stitching. We dedicate time to every element of your product, even those invisible parts, and pay particular attention to the texture and feel.
If you have any inquiries on repairs or care maintenance, please contact a Gucci store or Gucci Product Care.
Replacement Parts
Snap buttons, zippers, handles, decorative parts, lining, etc. are replaced by ordering genuine spare parts from Italy.
Leather Reinforcement
Leather tears, frayed handles, splitting piping, frayed or torn corners, and other damaged areas can be restored to revive their original feel and texture.
Scratches and Stains
Stains, abrasions, scratches, and cracks caused by aging are all treated according to the condition of the materials. Our goal is to reduce or hide the appearance of scratches or stains.
Restoring Colors
We delicately mix the dyes for each product and restore the faded color.
Shoes
In addition to reinforcing heel tips and replacing outsoles, we are also able to assist you with issues such as stitch breaks and side rubber replacements. As we repair each item, we take into consideration the unique shape of the client's foot, alongside the condition of the shoe and then sew them while reinforcing them if necessary.
Repair services are available at Gucci stores and Gucci Outlet stores nationwide. Except for Duty Free stores.
How to make a request:
Contact details Gucci Client ServicesEmail: assistance@jp-onlineshopping.gucci.com
Phone: 0120-99-2177
Open: 10:00–20:00
Contact details Gucci Client ServicesEmail: assistance@jp-onlineshopping.gucci.com
Phone: 0120-99-2177
Open: 10:00–20:00