QUESTIONS LES PLUS FRÉQUENTES

Canada

Standard Shipping: Livraison 3 à 6 jours ouvrables

 

Pour connaître les autres disponibilités, consultez la section ci-dessous :

 

Disponibilité	Status	Delivery Window
Pre-Order	Ces articles sont des produits de la collection la plus récente qui peuvent être réservés sur une période restreinte. Vous pouvez passer une précommande pour recevoir ce produit dès qu’il sera disponible.	Veuillez vous reporter au délai de livraison estimé indiqué sur la page de description du produit et au moment du paiement.
Articles en cours de réapprovisionnement	Ces articles sont actuellement en rupture de stock et ne peuvent pas être achetés immédiatement, mais vous pouvez passer une commande différée pour recevoir ce produit dès qu’il sera disponible.	Veuillez vous reporter au délai de livraison estimé indiqué sur la page de description du produit et au moment du paiement.
À la demande	Ces articles sur-mesure sont préparés exclusivement pour vous une fois votre commande passée. Un conseiller client vous contactera pour confirmer vos informations et traiter votre paiement.	Veuillez vous reporter au délai de livraison estimé indiqué sur la page de description du produit et au moment du paiement.
Articles personnalisés	Ces articles sur-mesure sont créés exclusivement pour vous une fois votre commande passée. Le paiement de votre commande est effectué immédiatement et votre article sera livré dès sa réalisation.	Veuillez vous reporter au délai de livraison estimé indiqué sur la page de description du produit et au moment du paiement.

 

Gucci ne vend pas d’articles soldés en ligne. Seules les boutiques de déstockage Gucci sont autorisées à vendre des articles soldés. Pour trouver votre boutique de déstockage Gucci la plus proche, veuillez utiliser notre outil de recherche de boutique.

Gucci ne fait pas de soldes, de réductions spéciales pour Black Friday ni de ventes privées. Si vous voyez des articles Gucci non vendus par un détaillant officiel Gucci et proposés à des prix réduits, soldés ou en déstockage, il est probable qu’ils s’agissent de contrefaçons.

Les articles en précommande sont des produits de la collection la plus récente qui peuvent être réservés sur une période restreinte. Lors de l’achat d’un article en précommande, vous serez parmi les premiers à réserver un produit selon le style et la taille de votre choix. Les délais estimés sont indiqués sur la page de description du produit et peuvent prendre plusieurs semaines, voire arriver plus tôt ou plus tard que prévu. Vous avez la possibilité de retourner l’article ou d’annuler votre précommande, conformément à notre Politique de retour en ligne, et vous serez facturé uniquement au moment de l’expédition. Pour obtenir des informations concernant votre précommande, veuillez nous contacter.

Les articles en cours de réapprovisionnement sont des produits actuellement en rupture de stock et qui ne sont pas immédiatement disponibles. Les délais estimés sont indiqués sur la page de description du produit et peuvent prendre plusieurs semaines, voire arriver plus tôt ou plus tard que prévu. Vous avez la possibilité de retourner l’article ou d’annuler votre commande différée, conformément à notre Politique de retour en ligne, et vous serez facturé uniquement au moment de l’expédition. Pour obtenir des informations concernant votre commande différée, veuillez nous contacter.

Gucci vous offre les services de personnalisation suivants pour les sacs à main, les petits articles en cuir, les ceintures, les bijoux et les bagages.

Sacs à main, petits articles en cuir, ceintures et bagages
Une sélection exclusive de pièces peut être embossée de 6 lettres maximum, de la couleur de votre choix. Rendez-vous sur Gucci.com ou dans les boutiques Gucci une fois le produit reçu.

Bijoux
Certains bracelets et bagues peuvent être gravés avec un assortiment de lettres, de chiffres et de symboles. Rendez-vous en magasin.

TROUVER LA BOUTIQUE LA PLUS PROCHE
Veuillez noter que les articles personnalisés ou fabriqués sur commande ne peuvent être repris ou échangés. La commande ne peut être annulée.

Si vous souhaitez obtenir davantage d’informations sur les tailles pour une catégorie spécifique, veuillez faire votre sélection dans les pages dédiées.

Guide des tailles pour les Bagues et Bracelets

Guide de taille des Ceintures Gucci

Guide des tailles de Vêtements Gucci

Si vous avez besoin d’une aide supplémentaire, veuillez Nous Contacter.

Gucci s’engage à mettre en œuvre une culture de la durabilité, avec une attitude responsable envers les personnes et l’environnement qui composent notre communauté. Nous cherchons constamment des matériaux et des procédés de fabrication plus durables pour développer des produits qui ont un impact moindre sur l’environnement. Par ailleurs, nous ne cessons d’imaginer des solutions innovantes et de prendre soin des personnes qui nous aident à atteindre nos objectifs.

Nous avons déjà commencé ce processus avec l’utilisation de tissus biologiques, de matériaux recyclés, de procédés de tannage sans métal et de méthodes d’optimisation de découpe sans chutes.

Symbole d’un engagement sans précédent à l’égard du leadership en matière de développement durable dans le luxe et la mode, la chaîne d’approvisionnement de Gucci est devenue neutre en carbone et nous sommes déterminés à poursuivre notre engagement dans le cadre de notre Culture de l’objectif.

 

Pour en savoir plus sur la façon dont Gucci gère le développement durable au sein de notre entreprise, consultez notre site Gucci Equilibrium, ainsi que notre Politique de développement durable et de responsabilité d’entreprise.

L’étiquette d’authenticité Gucci ne peut pas vous géolocaliser et ne peut pas non plus associer votre article à votre nom. Vous pouvez désactiver votre étiquette d’authenticité Gucci à tout moment, dans n’importe quelle boutique Gucci. Pour en savoir plus, consultez la politique de confidentialité dédiée.

Utilisez-vous l’application Gucci pour vous connecter ? Vous devez utiliser l’application Gucci téléchargée sur votre smartphone pour scanner votre article et accéder à la section d’étiquette d’authenticité Gucci. Scannez-vous au bon endroit ? Pour les portefeuilles et porte-monnaies : placez votre téléphone à l’arrière de l’article, à 4 cm du bas. Pour les bagages : placez votre téléphone à l’arrière de l’article, à 4 cm du bas du rembourrage ou de la doublure de protection. Votre smartphone est-il compatible avec la technologie NFC ? La technologie NFC est uniquement disponible sur les smartphones compatibles avec le lecteur NFC actif.

Le service d’étiquette d’authenticité Gucci est un nouveau service disponible exclusivement sur une sélection d’articles des dernières collections.Il ne peut pas être ajouté ou retiré des articles.

Bienvenue sur Vault, le concept store en ligne signé Gucci. Son nom évoque une atmosphère magique et la présence d’objets précieux qui témoignent d’un véritable amour pour la beauté, les rêves, la passion et la recherche d’idées qui vont au-delà des limites du temps et de l’espace, comme une preuve que le passé, le présent et l’avenir peuvent coexister grâce au pouvoir de l’imagination. Les étagères virtuelles de Vault, qui regorgent déjà de trouvailles Gucci à la fois rares et vintage et de nouvelles créations de designers triés sur le volet, accueillent désormais une large gamme de marques d’exception, chères à la Maison, grâce à des collections capsules exclusives ou à des articles soigneusement sélectionnés. Faisant écho à sa philosophie hautement expérimentale, Vault incarne la présence de Gucci dans le métavers en présentant une série de projets basés sur la crypto, notamment des nouveautés basées sur les NFT, comme la collaboration de SUPERGUCCI avec SUPERPLASTIC.

Nous ne proposons pas ces services actuellement.

Chaque article vintage de Vault a été sélectionné par les archivistes Gucci pour sa spécificité et son caractère, avant d’être reconditionné par des artisans de la Maison. En raison de leur exclusivité, les articles vintage sont uniques, disponibles en un seul exemplaire et numérotés pour coïncider avec leur année de parution, un détail qui souligne encore plus leur disponibilité très limitée. De nouvelles pièces vintage sont régulièrement ajoutées en nombre limité chaque année. En raison de la nature unique des articles, chaque pièce ne sera disponible qu’une seule fois et ne sera pas remise en vente sur le site.

Vault est un espace en constante évolution qui regroupe de nombreuses formes de collaboration différentes. Il en résulte une offre qui va bien au-delà de l’offre traditionnelle. Inspiré des magnifiques concept stores multimédias des années 90, Vault rassemble et vend des créations de designers triés sur le volet, ainsi que des collections capsules exclusives ou des articles soigneusement sélectionnés de marques d’exception chères à Gucci. De nouvelles pièces de cet unique mélange paraissent régulièrement sur le site, créant ainsi un univers en constante expansion.

Gucci accepte les modes de paiement suivants pour les achats en ligne :

1. Visa  
2. Mastercard  
3. American Express  
4. PayPal

Les cartes-cadeaux ne sont actuellement pas acceptées en ligne.

À l'heure actuelle, nous n'acceptons qu'un mode de paiement par commande.

Pour la plupart des articles (à l’exception des articles sur mesure et des articles personnalisés), vous ne serez pas facturé(e) tant que votre commande n’aura pas été expédiée. Une fois la commande passée, nous autoriserons le paiement du montant total et préparerons votre commande pour l’expédition. Le montant total sera facturé une fois votre commande expédiée.

Les articles à la demande et les articles personnalisés doivent être réglés intégralement dès la commande. Une fois la commande reçue sur Gucci.com, le service client de Gucci vous contactera pour confirmer votre commande et traiter le paiement.

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

Potete acquistare fino a 5 pezzi dello stesso articolo, in base alla disponibilità. Per le Vendite Aziendali, vi preghiamo di controllare l'apposita sezione sul sito all'interno della categoria "regali".

Se desiderate cancellare o modificare il vostro ordine, vi preghiamo di inviare un'email il prima possibile all'indirizzo assistance@uk-onlineshopping.gucci.com. Faremo del nostro meglio per soddisfare la vostra richiesta. Una volta che l'ordine è stato impostato, non saremo però più in grado di garantire la cancellazione o la modifica dello stesso.

Se avete ricevuto il vostro ordine e desiderare restituirlo o cambiarlo vi preghiamo di fare riferimento alle istruzioni di reso incluse nella consegna. Una volta ricevuto il vostro reso, processeremo il rimborso o la richiesta di cambio.

Gli articoli Vault sono unici o hanno uno stock limitato. La prenotazione del prodotto durante il processo di pagamento non è garantita.

Offriamo la spedizione gratuita su tutti gli ordini esclusi quelli per cui è richiesto il servizio ‘consegna di sabato’. Dal momento in cui l'ordine lascia il nostro magazzino, questo viene consegnato entro 1-2 giorni lavorativi. Tutti gli ordini vengono consegnati dal Lunedì al Sabato (solo dove disponibile e dove il servizio ‘consegna di sabato’ è stato selezionato), esclusi i giorni festivi. Gucci non si ritiene responsabile per imprevisti ritardi nella consegna indipendenti dalla nostra volontà.

Gucci invierà più e-mail durante l'elaborazione dell'ordine, per tenervi informati sullo stato del vostro acquisto. Vi informiamo che per motivi di sicurezza non viene fornito un numero di spedizione. Nella mail di conferma di spedizione forniremo un link per tracciare il trasferimento. Successivamente riceverete una conferma di consegna, non appena saremo informati da UPS che il vostro ordine è stato consegnato.

Per motivi di sicurezza , per tutti gli acquisti effettuati con Gucci Online sarà necessaria la firma del Cliente o di un adulto delegato maggiore di anni 18. Tutti gli ordini sono consegnati da UPS. Se non sarete disponibili al momento della consegna , l'autista effettuerà un totale di tre tentativi di consegna in 3 giorni consecutivi. Se nessuno sarà disponibile per il ritiro del pacco, dopo 5 giorni senza ricevere comunicazioni, il pacco verrà spedito indietro al mittente. Il corriere potrebbe richiedere l’esibizione di un documento d’identità da parte del soggetto che ritira il collo.

Per conoscere tutte le destinazioni disponibili, cliccare su "Inviare a" in alto a sinistra per visualizzare l'elenco dei paesi/regioni in cui il sito è attivo.

At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

• Add your item to your shopping bag
• Choose Collect In-Store as your delivery method at checkout
• Select the store of your choice

 

To collect your order, please bring:

• Your government-issued photo ID
• Ready for Collection email

In linea con la natura unica nel suo genere della selezione vintage, ogni articolo verrà consegnato all'interno di una confezione personalizzata creata appositamente per riflettere il loro design. Il tuo articolo verrà custodito all'interno di scatole speciali, realizzate con materiali preziosi e dall'allure raffinata, che diventano veri e propri oggetti da collezione. Seguendo il tema geometrico di Vault, l'esterno della confezione è definito da forme e motivi diversi, mentre l'interno riporta il numero identificativo assegnato al tuo articolo e contiene un'esclusiva dust bag. Potrai ricevere un rimborso per i tuoi articoli solo se inviati con la ricevuta o fattura originale, nella loro confezione originale, con etichette attaccate e nelle stesse condizioni in cui li hai ricevuti.
Tutti gli altri prodotti Vault, come la capsule Continuum e i marchi dei designer, saranno consegnati all'interno della confezione verde standard Gucci, creata in modo innovativo per essere completamente riciclabile, insieme a una shopper Gucci riutilizzabile in tela di cotone.

Il prodotto può essere restituito utilizzando l'etichetta di reso gratuito fornita con ogni spedizione.

Per gli acquisti online, Gucci rimborserà per intero il prezzo dei Prodotti a patto che questi vengano restituiti dal Cliente non indossati, non usati e non danneggiati, nonché accompagnati dalla relativa fattura originale, con il packaging istituzionale Gucci e con l'etichetta o l'adesivo o il sigillo intatti e attaccati al Prodotto.

La merce dovrà essere restituita entro il termine di 14 (quattordici) giorni che decorrono dalla data di ricevimento dei Prodotti.

Gucci si riserva il diritto di rifiutare a sua discrezione la restituzione di quei Prodotti che non risultino conformi ai requisiti indicati sopra.

Potrete restituire i prodotti acquistati online su questo sito, senza alcuna spesa aggiuntiva, in tutte le Boutique Gucci qui elencate. Vi ricordiamo che tutti i resi dovranno essere accompagnati dalla relativa fattura. Gli acquisti online non potranno essere resi a negozi outlet Gucci, corners, franchisees e duty free. Vi preghiamo di considerare che le spese di spedizione non sono rimborsabili e che per gli acquisti in Boutique potrebbe essere applicata una diversa politica di reso.

 

Gucci farà il possibile al fine di assicurare un rimborso il prima possibile. I resi su Gucci.com sono processati entro e non oltre 14 (quattordici) giorni dalla data in cui Gucci è stata informata della decisione del Cliente di recedere dal contratto. Gucci invierà una e-mail di notifica una volta effettuato il rimborso. I rimborsi verranno effettuati con la medesima modalità di pagamento utilizzata per l'acquisto.

Any original shipping charges incurred at the time of purchase are non-refundable.

Su ordini di prodotti personalizzati non sono accettate modifiche, cancellazioni, cambi o resi.

Se hai acquistato il tuo articolo prima del 28 febbraio 2023, puoi restituirlo a questo link. https://returns.eshopworld.com.
Se desideri restituire un articolo Vault acquistato dopo il 28 febbraio 2023, segui una delle procedure seguenti*:

• Vai alla pagina dedicata 
• Visita la sezione Dettagli ordine nel tuo account MY GUCCI e seleziona 'Restituisci articolo' — questa modalità sarà utilizzabile dal momento in cui l'articolo è stato consegnato e sarà disponibile per 30 giorni. 
• Contattaci per effettuare un reso con l'assistenza dei nostri Client Advisor.

*Tieni presente che non possiamo offrire il servizio di restituzione in negozio per gli articoli Vault. Prima di iniziare, riponi il tuo articolo nella sua confezione originale includendo la borsa in cotone, tutti gli accessori, i libretti di istruzioni, i cartellini e l'etichetta di restituzione. Gli articoli Vault Vintage saranno accettati solo se restituiti con la loro confezione originale.   I rimborsi verranno riaccreditati sul metodo di pagamento originale. Se hai bisogno di ulteriore assistenza, ti preghiamo di contattarci. 

Debido a la disponibilidad limitada de los productos, los artículos de Vault no se pueden cambiar. Si desea realizar una devolución, consulte la sección "Devolver un artículo de Vault" o póngase en contacto con nosotros. 

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. 

 

 

Todos los pedidos en gucci.com vienen con embalaje de regalo en una caja Gucci atada con una cinta de raso Gucci. Las cajas de regalo Gucci solo están disponibles para los productos de 18" x 18" x 8"/45 cm x 45 cm x 20 cm y más pequeños. Para artículos más grandes, incluiremos una bolsa de regalo Gucci en su envío. Durante el proceso de pago online, tiene la opción de incluir un mensaje de regalo personalizado y excluir el precio de la factura del pedido.

Para más información o un presupuesto personalizado, envíenos un correo electrónico a corporatesaleseurope@it.gucci.com.

Sustainably sourced and completely recyclable materials have been brought together to form an innovative packaging that is imbued with a vintage-inspired effect. From its thoughtful construction to its embossed green design, the packaging furthers Gucci’s mission to continue making positive change well after your purchase. 

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.  

 Gucci proporciona servicios de mantenimiento y reparación de productos para los artículos comprados en Gucci.com, tiendas Gucci y distribuidores autorizados de Gucci.  

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

• Visit the Gucci authorized retailer where the product was purchased or any Gucci store
• Contact Gucci Client Services
• Mail the product to one of our Canadian Service Centers:

1. 130 Bloor Street West, Suite 102, M5S 1N5, Toronto, Ontario, Tel 416.963.5127
2. The Fairmont Hotel Vancouver, 900 West Georgia Street, V6C 2W6, Vancouver, British Columbia, tel 604.488.0320

Please enclose a detailed repair request, your contact information, and original sales slip with your item.

 

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

• Your time piece securely packaged and ready to be shipped via secured mail to our Service Center: TimeRevolution.com, 5250 Solar DR., Unit # 30, Mississauga, ON L4W 0G4, Tel 905 282 1921
• A detailed repair request, including the type of repair needed
• Your contact information, including name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt

 

• Your time piece securely packaged 
• A detailed repair request, including the type of repair needed
• Your contact information, including your name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt

Vault ofrece asistencia especializada en línea para cualquier duda que tenga sobre su nueva compra, incluido el posterior mantenimiento. Para utilizar este servicio, póngase en contacto con un asesor o una asesora de clientes. Tenga en cuenta que será necesario presentar una prueba de compra para recibir asistencia para los productos adquiridos en Vault.

Cada una de las exclusivas y maravillosas piezas de Vault cuenta su propia historia, narrada por las características que ha desarrollado a lo largo del tiempo. Los artículos, seleccionados por el Director Creativo y el equipo de archivistas de Gucci por su particularidad y personalidad, han sido desinfectados y reacondicionados por el equipo artesano de la Firma. A lo largo de este proceso, se ha tenido el máximo cuidado para restaurar los artículos respetando sus características originales.

Tan pronto como sostenga en sus manos un diseño de Vault, comenzará a escribir un nuevo capítulo de su historia. Es el comienzo de una relación que conecta entre sí a cada persona que ha tenido y tendrá el artículo. Si bien el objeto ha sido reacondicionado por el equipo artesano de la Firma, cada marca, pliegue o rozadura es parte de su historia, el elemento que lo diferencia de cualquier otro y que se debe esperar y apreciar. Una selección de artículos ha sido pintada a mano con un diseño personalizado creado por Gucci, lo que los convierte en piezas verdaderamente irrepetibles. Consulte la página de descripción de cada artículo para saber si ha pasado por este proceso.

 Al haber adoptado una perspectiva holística global, nos comprometemos a reducir nuestro impacto medioambiental y a ayudar a la hora de proteger la naturaleza mediante el desarrollo de soluciones de abastecimiento respetuosas con el medio ambiente, el uso de materias primas de bajo impacto y métodos de fabricación e innovaciones circulares, al tiempo que apoyamos los derechos de las personas y abogamos por la inclusión y el común respeto.

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

 

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

 

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

Unsubscribe to be removed from our mailing list. 

Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

It is Gucci's monogramming service on travel pieces which are exclusively available for order in store.

The service is available on select totes, duffles, and garment bags exclusively for order.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

It takes a minimum of 6 weeks for duffles and garment bags, and 8 weeks for totes, from the date of the order.

It is shipped back to the store, and you will be contacted once it is ready for collection.

Once the order has successfully been submitted, it cannot be cancelled, modified or returned for an exchange or a refund. These items are final sale.

Please contact us for more information.

For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.

A Mint Pass grants holders the ability to mint an NFT from the 10KTF Gucci collection. The Mint Pass for single-use only and expired on March 18th 2022

Each 10KTF: GUCCI GRAIL MINT PASS cost 1 ETH

One per wallet

10KTF Gucci Grail NFTs are minted on the Ethereum blockchain

All primary sales were conducted in the form of the 10KTF: GUCCI GRAIL MINT PASS only through 10KTF.com/shop. Secondary sales take place on Opensea or other secondary marketplaces. Neither 10KTF nor Gucci is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Gucci Grail NFTs in any secondary marketplaces.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.