Legal Section

General Terms and Conditions of Use of the Website 

6.1   The content on this Website, such as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, trade dress, logos, software for design, implementation and use of the Website, layout, structure and organization of the content of the Website, the collection and organization of data and information, video clips, musical compositions, audio clips, designs, devices, or any other material (collectively, “Contents”) is protected under domestic and foreign intellectual property laws. Gucci owns all rights and/or license in and to the Contents. Any use of the Contents not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, trade dress, patent and other laws. You understand and agree that, except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted, transmitted, modified, or created into derivative works in any form or by any means without the prior written permission from Gucci. Any special rules for the use of other items provided on the Website may be included elsewhere within the Website and are herein incorporated into these Terms of Use by reference. The use of the Contents on any other website or in a networked computer environment for any purpose is prohibited. All rights not expressly granted herein are reserved to Gucci.

6.2   The User must refrain from trying to carry out or carry out, directly or indirectly: (i) any type of addition, deletion, transformation, or any other form of alteration to this Website and its Contents; (ii) reverse engineer, decompile, disassemble, or attempt to discover the source code of this Website or cause any computer damage to this Website or Gucci (or Gucci México, as applicable); (iii) any unauthorized, fraudulent or improper use of the Website; (iv) any use of the Website for purposes or effects that are unlawful or in violation of these Terms of Use; (v) access, use and/or manipulate the data or information of Gucci, third parties or other Users; and/or (vi) delete or alter in form any data that identifies the ownership of rights over any Content of this Website.

6.3   By using this Website, the User agrees to comply with all laws, regulations and other legal requirements related to the access and use of this Website. Any unauthorized use of the content of this Website may violate civil, commercial, criminal, personal data protection, consumer protection and/or other national laws or applicable international regulations and will give the right to any affected party to request the corresponding compensation from the offender and implement any measure to prevent damages and losses from being caused or continue to be caused.

6.4   You agree to immediately notify Gucci if you suspect illegal, fraudulent, or abusive activity, or any other violation of these Terms of Use, including any unauthorized access to this Website.

7.1   Any ideas, suggestions, information, know-how, material, or any other content received by us from you or others through this Website, or through other forms of communication such as email (collectively, “Submissions”), will be deemed to include a royalty-free, perpetual, worldwide, irrevocable, nonexclusive, sublicensable right and transferable license for us to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works of, display (in whole or part) worldwide, or act on such Submissions without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such Submissions. You expressly acknowledge and agree that you waive any claim to the contrary. You are solely responsible for your Submissions, the consequences of making Submissions, and your reliance on any Submissions. Gucci and Gucci México are not responsible for the consequences of any Submissions. You declare and warrant that the Submissions do not violate any rights of third parties arising from the law or by contract, including, but not limited to, the rights related to the author, trademarks, patents, trade secrets, copyright, confidentiality and any other proprietary or personal rights. Gucci and Gucci México are not responsible for screening or monitoring Submissions made to this Website by Users. If notified by a User of a submission allegedly in violation of these Terms of Use, Gucci may investigate the allegation and determine in good faith and at its sole discretion whether to remove such Submissions. Gucci and Gucci México will have no liability or responsibility to Users for performance or nonperformance of such activities. Gucci may, but will not be obligated to, use and/or provide any author attributions related to any Submissions. We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

8.1   This Website may contain links to other websites. Gucci has no control over such websites and will not be responsible or liable for any content or anything else related to your accessing or use of any third-party websites.

8.2   Hyperlinks to other websites and references to information, products or services of third parties linked to this Website do not constitute, and should not be interpreted, in any way, as an endorsement by Gucci (or Gucci México) of such websites, information, products or services. Any question or comment related to these websites must be addressed to the relevant operators. Gucci and Gucci México shall not be responsible for any losses, damages, or other liabilities incurred as a result of use of such sites.

8.3   You are not permitted to frame or “mirror” this Website or any of its Contents on any other website or to link to any part or section of the Website or its Contents, in whole or in part, without prior written consent of Gucci.

9.1   This Website is solely for private, personal and non-commercial use, and the material on this Website is presented for informational and/or promotional purposes only. Gucci shall not be responsible if the information made available on this site is inaccurate, incomplete, or outdated. The information included on the Website and/or Services should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information. The User assumes all risk for any reliance upon the accuracy of any information portrayed on the Website or Services.

9.2   Unless otherwise specified, the Website and Services are intended to promote the Products and Services available in Mexico. The prices displayed on the Website and Services are quoted in Mexican Pesos.

9.3   The photographs and images of Products included on the Website and Services have been portrayed as accurately as possible; however, the settings and specifications of User’s viewing device or display could affect the accuracy of the colors of Products portrayed.

9.4   Some of the Products displayed on the Website or Services are available only in specific retail locations in Mexico and/or online through the Website. The quantities of these Products may be limited and are subject to return or exchange in accordance with the terms and conditions set forth in the applicable return policy dependent upon the point of purchase.

9.5   The Website and/or Services may include a button or hyperlink labeled “Find in Store” when viewing a particular Product. Clicking on this link will present you with the option to provide location information so that the Website can display the availability of the selected Product in stores near the location specified. The availability information is updated as frequently as possible but, due to frequent store inventory changes, the availability information is not guaranteed to be accurate. In addition, Products identified as available may no longer be available when you visit the location specified. The in-store price of a Product may vary among stores and may be different from the Website price for the same Product.

9.6   We provide you with Products and Services through the networks of other telecommunications providers and through other suppliers and third parties. Your use of the Products and Services of Gucci México and/or Gucci and the equipment, facilities and services of third-party suppliers is at your own risk. We assume no responsibility for the security of your facilities or networks or for unauthorized access to such networks or facilities. In all cases, you are responsible for determining and establishing secure network access configurations. Gucci, Gucci México, its partners, affiliates and third-party suppliers and each of their respective directors, officers, employees, consultants, agents and suppliers shall not be liable for any inability, failure or mistake related to any security breach or identification of such breach or any loss that results from the transmission of confidential or sensitive information over the Internet. Gucci and/or Gucci México and its suppliers make no commitments with respect to the recoverability of lost data.

10.1   TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE, ITS MATERIALS, CONTENTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. GUCCI PROVIDES NO WARRANTY OR GUARANTEE IN CONNECTION WITH THIS WEBSITE, ITS MATERIALS, CONTENTS, OR SERVICES, INCLUDING, BY WAY OF EXAMPLE, THAT IT WILL ALWAYS BE AVAILABLE, WITHOUT INTERRUPTION OR ERRORS IN FUNCTIONING, THAT DEFECTS WILL BE CORRECTED, OR THAT IT WILL BE SAFE FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, BUGS, MALWARE OR SIMILAR OR FROM ANY OTHER ELEMENT THAT COULD BE INTRODUCED BY ANY THIRD PARTY IN VIOLATION OF GUCCI’S CONTROLS, NOR BY ANY OTHER APPLICATION THAT PURPORTS TO IMPERSONATE THIS WEBSITE), THAT IT IS MERCHANTABLE, THAT IT IS SUITABLE FOR ANY PARTICULAR PURPOSES, OR THAT (EXCEPT AS EXPRESSLY STATED IN OUR PRIVACY POLICY) ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN THE COURSE OF YOUR USE OF THIS WEBSITE OR ANY HYPERLINKED WEBSITE ARE SECURE AND EXPRESSLY DECLINES ANY SUCH WARRANTIES. TO THE EXTENT THAT APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSIONS OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU.

10.2   GUCCI WORKS TO ENSURE THAT THE INFORMATION MADE AVAILABLE THROUGH THE WEBSITE IS ACCURATE AND UP TO DATE. HOWEVER, GUCCI CANNOT GUARANTEE THE ACCURACY OF SUCH INFORMATION OR THAT SUCH INFORMATION IS FREE FROM ERRORS OR OMISSIONS AND GUCCI MAKES NO WARRANTY, AND SHALL HAVE NO LIABILITY, IN RESPECT OF THE SAME. GUCCI RESERVES THE RIGHT TO UPDATE AND/OR CORRECT THE CONTENTS OF THE WEBSITE AT ANY TIME WITHOUT NOTICE AND WITHOUT ANY LIABILITY.

11.3   TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ALSO UNDERTAKE NOT TO HOLD US, OUR LICENSORS, SERVICE PROVIDERS, AGENTS, OFFICERS OR DIRECTORS, LIABLE, IN ANY WAY, FOR ANY POSSIBLE DAMAGES INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING OR RESULTING FROM THE USE OF THIS WEBSITE, THE SERVICES, ITS CONTENTS OR RELATED TO IT, OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THEY ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.

11.4   GUCCI, GUCCI MÉXICO, ITS LICENSORS, SERVICE PROVIDERS, AGENTS, OFFICERS OR DIRECTORS DO NOT ASSUME ANY LIABILITY WHATSOEVER FROM ANY DAMAGES DERIVED FROM: (I) ACCESS AND/OR INAPPROPRIATE OR IMPROPER USE BY USER OR ANY OTHER PERSON OF THIS WEBSITE; (II) LACK OF ACCURACY, RELEVANCE OR DETAIL OF THE CONTENT OF THE WEBSITE; (III) THE FACT THAT THIS WEBSITE DOES NOT MEET USER’S EXPECTATIONS OR THE INFORMATION OR THE SERVICES AND/OR PRODUCTS ARE NOT USEFUL FOR ANY SPECIFIC PURPOSE DESIRED BY SAID USER; AND/OR (IV) THE OPERATION OF ANY OF THE LINKS CONTAINED IN THIS WEBSITE AND/OR THE QUALITY, LEGALITY, RELIABILITY AND USEFULNESS OF THE PRODUCTS, SERVICES, INFORMATION OR ANY CONTENT ELEMENTS ON OTHER WEBSITES AND/OR SOCIAL NETWORKS AND/OR APPLICATIONS LINKED FROM OR WITH THIS WEBSITE.

11.5   THIS WEBSITE IS FOR THE PERSONAL USE OF USER. BY ACCESSING AND USING THIS WEBSITE, AT NO TIME AND UNDER NO CIRCUMSTANCES MAY USER CONSIDER THAT HE OR SHE ENJOYS ANY RIGHT OR LICENSE FOR THE USE AND/OR EXPLOITATION OF THIS WEBSITE AND/OR ANY OF THE ELEMENTS THAT MAKE UP THE CONTENT OR CONTENTS OF THIS WEBSITE, OTHER THAN THOSE INDICATED IN THESE TERMS OF USE. ANY OTHER USE OTHER THAN THE STRICTLY PERSONAL USE OF THE WEBSITE BY THE USER REQUIRES PRIOR WRITTEN AUTHORIZATION BY GUCCI.

11.6   THE INFORMATION CONTAINED IN THIS WEBSITE IS FOCUSED EXCLUSIVELY ON THE PRODUCTS AND/OR SERVICES INTENDED FOR THE MARKET OF MEXICO, WITHOUT PREJUDICE TO THE PROVISIONS SET FORTH IN SECTION 2 ABOVE.

11.7   THE CONTENTS, PRODUCTS AND/OR SERVICES OFFERED, AS WELL AS THE BENEFITS, OFFERS, DISCOUNTS AND/OR PROMOTIONS GRANTED THAT APPEAR ADVERTISED OR REFERRED TO IN MATERIALS, PLACES OR SITES OF THIRD PARTIES OR UNRELATED TO GUCCI AND/OR GUCCI MÉXICO, FOR NO REASON WILL BIND GUCCI AND/OR GUCCI MÉXICO AND GUCCI AND/OR GUCCI MÉXICO WILL NOT BE A PARTY TO ANY DISPUTES OR CONTROVERSIES BETWEEN USER AND SAID THIRD PARTY.

11.8   NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT: (I) OUR LIABILITY IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE; (II) OUR LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

General Conditions of Sale 

Last Updated: July 29th, 2022


1. General Provisions 
2. Identification of the Vendor 
3. Information on Products and their Availability 
4. Price 
5. Execution of the contract 
6. Method of payment; Invoicing  
7. Transport and Delivery 
8. Shipping and Delivery Confirmation 
9. Wrapping or Packaging 
10. Returns; Cancellations  
11. Personalized Products and/or Made-to-Order Products; Beauty Products  
12. Exchanges 
13. Lack of Conformity; Repairs  
14. Guarantee of Authenticity and Intellectual Property Rights  
15. Applicable Law and Construction; Jurisdiction; Miscellaneous
16. Warranty 
17. Limitation of Liability  
18. Contact Information; Claims and Clarifications  


IMPORTANT NOTICE: PLEASE READ THE GENERAL CONDITIONS OF SALE SET FORTH BELOW VERY CAREFULLY. THE GENERAL CONDITIONS OF SALE FOR PRODUCTS PURCHASED THROUGH THE WEBSITE (AS SUCH TERM IS DEFINED HEREIN BELOW) ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS IN ANY FORM DELIVERED BY CLIENT (AS SUCH TERM IS DEFINED HEREIN BELOW) ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND GUCCI MÉXICO (AS SUCH TERM IS DEFINED HEREIN BELOW) HEREBY GIVES EXPLICIT NOTICE OF OBJECTION TO THEM AND REJECTION OF SUCH TERMS. BY SUBMITTING ANY ORDER THROUGH THE WEBSITE, CLIENT AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS. 

1. General Provisions 

1.1  These general conditions of sale (hereinafter, the “General Conditions” and/or “Terms of Sale”) apply to all sales of Gucci México products (hereinafter, the “Products” or a “Product”) carried out through the www.gucci.com/mx website (hereinafter, the “Website”), which use is also regulated pursuant to the Website’s terms and conditions of use (the “Terms of Use”) and its privacy policy (the “Privacy Policy”).

1.2   Selling of Products regulated under these General Conditions is only available to consumers over the age of eighteen (18) years (or the age of majority of the individual’s relevant country) (hereinafter, “Clients” or “Client”) being natural persons that obtain Products for personal, family, or household purposes. Client is prohibited from purchasing any Product from the Website for purposes of resale by Client or any other person, and Gucci México expressly disclaims any warranty or claim for damages, consequential or otherwise, resulting from Client’s intent or attempt to resell any Product purchased from the Website. Conduct of minors and any individuals with no legal capacity who enter the Website is under the strict responsibility of the parents, guardians or adults in charge of them pursuant to applicable laws of their relevant jurisdiction.

1.3   Selling of Products regulated under these General Conditions is only available to Clients who are Mexican individuals or to individuals whose domicile or establishment is located within Mexico. Gucci México may, at its discretion, sell Products to Clients whose domicile or establishment is not located within Mexico, in which case, the relevant Client accepts that the commercial relationship between Gucci México and Client will be governed at all times in accordance with the laws, jurisdiction and applicable courts of Mexico, expressly waiving any other jurisdiction or applicable law that may correspond to such Client due to his/her present or future domicile or for any other reason.

1.4   The language of any contract of sale entered into through this Website shall be Spanish.

1.5   Client hereby acknowledges and accepts that Gucci México reserves the right, at its sole discretion, to modify these General Conditions from time to time, in which case Gucci México will post the revised General Conditions on the Website and update the “Last Updated” date referred to above to reflect the date of the changes in the understanding that, Clients use of the Website and the Services (as such term is defined in the Terms of Use) after such modifications have been posted, constitutes Client’s full acceptance of the then-current General Conditions and if Client does not agree with the General Conditions at any time, Client may not continue to use the Website or the Services or carry out any purchase of Products, in which case Client’s and/or Gucci México’s obligations with respect to those Services and/or Products’ purchases in progress shall remain in full force and effect. Please consult these General Conditions regularly.

1.6   Clients are required to carefully read these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. Contracts of sale executed with the Clients will be archived by Gucci México for the retention period required by applicable law.

7. Transport and Delivery
 

7.1   Products will be delivered to the address specified by Client in the order proposal. It is Client’s responsibility to provide Gucci México with complete and correct information and data in order for Carrier to be able to render its services which will include, but not be limited to: (i) Client’s Federal Taxpayers Registry number (in case they are Mexican residents for tax purposes); (ii) Client’s complete name; (iii) Client’s complete delivery address (street, external number, internal number (if any), Colonia, Alcaldía or Municipio, State and Postal Code); and (iv) any and all additional information required from time to time by applicable laws, as requested by the Website. Client hereby acknowledge and accepts that Gucci México will not be responsible, nor held liable as a consequence of any situation that derives from the lack of complete and correct information on this regard and will have no liability whatsoever if Client does not provide the same, taking into account without it, Carrier will not be able to render any transport and delivery services of the relevant Products.   

8. Shipping and Delivery Confirmation  

8.1   Gucci México shall send to the Client a shipping confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered. Within the aforementioned communications, Gucci México shall include the relevant tracking number(s). 

9. Wrapping or Packaging 

9.1   Products purchased from the Website are delivered with the same Gucci México standard packaging as provided in Gucci México’s stores.  


10. Returns; Cancellations  

11. Personalized and/or Made-to-Order Products; Beauty Products  

11.1   To the maximum extent permissible by applicable law and in accordance with applicable laws in Mexico governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of any Beauty Products and/or customized, tailor-made and/or on request Products including, without limitation, those with Client’s initials engraved on the Product, or made-to-order products including, without limitation, certain décor items and other products designed or customized to Client’s specifications. Client is advised that images, photographs and samples of the engraving on personalized Products and other customized elements may differ from the appearance of the actual Product.  

12. Exchanges 

12.1   The Website cannot accommodate automatic exchanges at this time. Client must return the original Product that Client wishes to exchange for a refund using the procedure described in Section 10 above. A new order can then be placed on the Website for the exchange item. Please note that new orders are subject to merchandise availability. Gucci México will inform Client if Gucci México is unable to fulfill the new order. 

13. Lack of Conformity; Repairs