Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking, tailor every detail to suit you

Complimentary shipping & returns

Enjoy shipping in 2-4 business days and easy returns and exchange with no extra cost.

Order Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

In Store Appointments

Visit a Gucci boutique in person for advice on everything from styling and gifting to aftercare.

Book an Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Packaging & Gifting

Whether it’s a gift for someone else or yourself, give your order a personalized feel with our gifting options.

A Gucci Rosso Ancora boutique shopping bag with a white Gucci Logo is grasped by its handles, shown, and then turned into a white canvas bag with a white Gucci Logo. Following this transition, the focus shifts to a brown cardboard outer box. Two hands are visible opening the outer box from the top, briefly revealing the Gucci Logo inside the top lid and the Gucci Rosso Ancora packaging adorned with a red ribbon and containing two envelopes. A first Gucci Rosso Ancora envelope with the white Gucci Logo is picked up, showcasing its glossy texture. The envelope is then set aside, and a second Rosso Ancora envelope is picked up and opened. Afterward, it is closed and set aside, leaving only the Rosso Ancora packaging in view. The Gucci Rosso Ancora packaging with a white Gucci Logo is then extracted from the outer box, which is removed from view, allowing the packaging to become the center of attention, framed from the top. The hands proceed to untie the red ribbon, decorated with multiple Gucci logos, and open the packaging. Inside, a white Gucci dust bag with a white Gucci logo is revealed.

Packaging

Created exclusively for Gucci.com, a reusable single cotton canvas tote bag is included with most online orders.

Personalized Message

Add a personal touch by writing a note that will be included inside your order.

MY GUCCI Account

From favorites to personalization, tailor your Gucci experience to your needs.

MY GUCCI

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.