FREQUENTLY ASKED QUESTIONS

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor and ready-to-wear. You can shop by runway look or discover our special capsule collections.

Products available for immediate purchase will ship with the following delivery windows:

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Gucci offers monogramming for a limited selection of leather goods to give your item a unique customized finish. This complimentary service allows you to emboss up to three initials in different color options, depending on the selected style.

FIND YOUR NEAREST STORE

Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page.

If you need additional assistance please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.
Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information.

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide
Gucci Belts Size Guide
Gucci Clothing Size Guide

If you need additional assistance, please Contact Us.

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality.
To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.
We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores.

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website.

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.
We have already begun our journey, crafting select products with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting.
In an unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.

To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.

Gucci accepts the following forms of payment for online purchases:  

1. Visa  
2. Mastercard  
3. American Express  
4. PayPal

Choose PayPal at checkout to split your purchase into installments:

• Pay in 4: Divide your payment into 4 interest-free installments, with no fees if paid on time.
• Pay Monthly: Spread your payments over 6, 12, or 24 months with interest applied.

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.   

You may purchase up to five items per style.

For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. For assistance with placing an order, please Contact Us.

For items available for immediate purchase, you may select from the following shipping services.

Your order will be shipped within the same business day if the order is placed by 3 pm CT on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday. An adult signature will be required upon delivery. Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control.

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby FedEx location for pickup.

FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.

The following delivery restrictions apply:

• Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us.
• Items purchased from the U.S. Gucci website may only be shipped within the continental U.S. and to Alaska, Hawaii and Puerto Rico. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you.
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.
• Orders cannot be shipped to a Gucci store for pickup.
• Due to shipping restrictions from the U.S. Department of Transportation, fragrances may not be shipped by air. Please allow for additional time for delivery of these items.
• Orders containing fragrances and décor products may be delivered only within the continental U.S. and cannot be delivered to Alaska, Hawaii or Puerto Rico.
• Python and crocodile products may not be shipped to California.

Returns may be made by mail or in store. The return window for online purchases is 30 days from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.

To facilitate a seamless process and a timely refund, please follow the return instructions below:

Return by mail:

1. Start the return process by:
   • Clicking here,
   • Selecting “Return this Item” from your MY GUCCI account under Order Details,
   • Clicking through your delivery confirmation email, or
   • Contacting a Client Advisor.
2. Pack the item(s) you wish to return in the original packaging.
3. Once your return request has been approved, please proceed with choosing one of the following options:
   • Download your prepaid shipping label from your MY GUCCI account,
   • Access prepaid shipping label in your return confirmation email, or
   • Access prepaid shipping label QR code in your return confirmation email.
4. Print the prepaid shipping label and attach it to the package. For QR code returns, bring your package to a FedEx location and a team member will print your label using the QR code.
5. Bring the package to the nearest FedEx location. All returns shipped using the prepaid shipping label are complimentary.
6. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.

Return in store:

1. You may return your item to any Gucci store in Mexico.
2. Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
3. Refunds for online orders purchased using PayPal cannot be issued in a Gucci store and must be processed and issued at the Gucci.com warehouse. These items may be returned in store and will be packaged and shipped to the warehouse on your behalf. Once received in the warehouse, returns will be processed within 7-10 business days. You will receive an email confirmation when your return has been completed.
4. Refunds will be credited back to the original form of payment. Please note any shipping charges incurred at the time of purchase are non-refundable.

Please note, all items included in the package must match those you selected while generating your prepaid shipping label.

Please refer to our Online Return Policy for more information.

Eligible returns of products purchased on Gucci.com may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to the Gucci return address listed on the return shipping label or to a Gucci store in Mexico.  Please note, corporate gifts must be returned exclusively to Gucci.com.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

• All items must be in original condition with original tags attached. All merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
• Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
• Lingerie products (including but not limited to bras, panties, swimwear and tights) are final sale and cannot be returned.
• Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items may only be returned to the store of the original purchase.

 All items must match those identified in return request.

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days from the date of delivery, to any Gucci store in Mexico. To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse.

• Items purchased through PayPal will be accepted in-store, packaged and shipped on your behalf to the warehouse for processing.
• Shipping costs will not be subject to refund.
• Corporate gifts must be returned exclusively to Gucci.com. 
• A different return policy may be applicable for in-store purchases.

Please refer to our Online Return Policy for more information.

We are happy to facilitate exchanges for online purchases. To request an exchange, please contact our Client Advisors at +52 800 461 0560 . Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange. Please note exchanges are subject to merchandise availability.

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice.

Complimentary Gift Wrap

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, please Contact Us.

Gucci offers personalization options to give your item a unique customized finish.

Your nearest Gucci boutique may be able to offer the monogramming service on a wider selection of handbags, wallets, small leather accessories and belts with a variety of different symbols, please Contact us for more information.

Please note that personalized items are considered final sale and you cannot cancel, modify or return your selection.

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

Gift items purchased on Gucci.com may be returned in accordance with our Online Return Policy. However, refunds may only be issued to the same credit card used for original payment.

At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund in accordance with our Online Return Policy and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability.

Please refer to our Online Return Policy for more information and return instructions.

For full terms and conditions applicable to corporate gifts, please Contact Us. 

Sustainably sourced and completely recyclable materials have been brought together to form an innovative packaging that is imbued with a vintage-inspired effect. From its thoughtful construction to its embossed green design, the packaging furthers Gucci’s mission to continue making positive change well after your purchase. All Gucci.com orders will also receive one exclusive reusable Gucci cotton canvas shopper tote. Exceptions include orders consisting solely of ties, as they will already arrive in a designated eco pouch.

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us. 

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

If you need assistance or service, you may:

• Visit the Gucci authorized retailer where the product was purchased or any Gucci store
• Contact Gucci Client Services.

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

If you need assistance or service on your Gucci watch, you may:

• Visit any retailer or authorized service center listed at the following link.
• Contact Gucci Client Services.

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services:

• A five-year international warranty on Premium Watches collection.
• An eight-year international warranty on High Watchmaking Collection, which also includes additional services.

Complete warranty information on Gucci watches is available by clicking here.

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events.

GUCCI WARRANTY CERTIFICATES

In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1^st, 2022, Gucci will avoid paper leaflets and provide the clients with a digital certificate.

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate.

HOW TO FIND THE SERIAL NUMBER OF MY WATCH

At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers.

You can find it engraved on the back of the case of your watch.

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

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Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).