SHIPPING & RETURNS INFO
Shipping
A signature will be required upon delivery.
Pre-order, Made to Order items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.
Returns
Returns may be made by mail or in store. You may return items by selecting"Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.
For Collect-In-Store order, we offer a 30 day return/exchange window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection.
Items must remain in their original condition with all labels attached and intact. Please note, Made to Order and personalized items are not returnable.
Additional information is available during the checkout process or on the FAQs Section.
| Shipping Service | Shipping Fee | Delivery Estimate |
| Premium Express (Continental U.S.) | Free | 2-3 business days. Note that nail polish will ship ground due to shipping restictions. |
| Premium Express (Alaska, Hawaii, Puerto Rico) | Free |
|
| Next Business Day: | $25 | Order by 4pm EST on a business day. Delivery between 9am - 8pm, Monday to Friday. |
| Collect In-Store | Free | 1-2 business days. Store Collection Period: 14 days. |
Payment Options
Gucci accepts the following forms of payment for online purchases:
*excluding Kuwait, Qatar and Saudi Arabia.
**Wire transfer may not be used to purchase personalized items.
***Klarna is available for purchases up to 10000 EUR with pay now, from 35-4000 EUR when paying in instalments and up to 5000 EUR when paying after 30 days.
For credit card payments, please note that your billing address must match the address on your credit card statement.
Please note that once your order is placed your credit card will be authorized for 0 GBP (CHF, AED, SAR or EUR for all other countries); this is for verification purposes only and will protect you from any risk of fraud. The authorized amount will be released by your credit card’s issuing bank according to its policy.
Save as otherwise stated on the website during the purchase process, the purchase transaction will only be charged to your credit card after we have verified your card details, received credit authorization for an amount equal to the purchase price of the ordered products, confirmed product availability and prepared your order for shipping.
Gucci Packaging
The House’s signature packaging in Rosso Ancora red. At checkout, personalize your order by selecting one of our distinct packaging options. Please note, images are representative.
